Remote Access Plus is bundled with a powerful reporting tool that lets system administrators capture granular information on remote troubleshooting tasks performed.
The most remote troubleshooting operations in an enterprise are performed through Remote Desktop Sharing sessions, where the technician remotely controls the end-user's computer to troubleshoot it. These remote sessions can be closely monitored and supervised by recording them for auditing and security purposes. These recorded sessions can also be used for demonstration purposes to make technicians understand how to deal with peculiar situations.
One can get complete visibility over all the remote control sessions, chat sessions and registry value export changes carried out using Remote Access Plus in a holistic view. These views can also be exported as pdfs, csvs or xlsx formats.