In order to troubleshoot issues you face while using Remote Access Plus, our support experts will have to get to the root of the problem and understand what exactly causes the real trouble. To add more clarity, we may require your logs for analysis. In such cases, you may refer this page to send us the log files and help us resolve your issue without having to squander time and efforts.
There are two stages in sending the log files,
The following are the list of logs, that might be needed for trouble shooting purposes. You can find the steps to archive the logs and the steps involved in sending it to the Remote Access Plus support.
If you are having troubles in adding domains or connecting to computers under remote offices, you need to upload your Distribution Server logs.
Note: <Install_Dir> refers to the directory where the Remote Access Plus server is installed.
From the computer, where you have installed the Remote Access Plus agent, perform the following operations:
Ensure that the log files are zipped and ready to be uploaded. You can use HTTP option to upload files whose size is less than 20 GB. To send log files using the HTTP mode, follow the steps given below:
The zipped log files are successfully uploaded.