While troubleshooting computers remotely, one major concern is understanding what exactly is preventing the end user from getting their work done. Often, the best way to get to the root of the problem is to start chatting with the end user about their issue. Remote Access Plus offers voice, video and text types of remote chat options to get you started. You can initiate any of these three chats from homescreen and also from the remote control screen.
Remote Access Plus provides you with the flexibility to initiate voice, video, or text sessions with any of your end users to help them troubleshoot any situation step by step.
You can also initiate a chat instantly during a remote control session so you can better understand the issues the end user is facing.