Secure Gateway Server is available only for customers with RMM Central build 10.1.25 and above.

Note: After installing this Hotfix / exe, the agent computers running on Windows 2003 and Windows XP will no longer be able to communicate via Secure Gateway Server with the server.

Steps to Install Hotfix :

Important!

  1. Stop:
    • "Secure Gatweway Server" service.

Note: Ensure that the Endpoint Central Server is running during Secure Gateway Server upgradation.

  1. Take a backup of the Endpoint Central Secure Gateway Server installation directory (<Install_Dir>/DesktopCentral Forwarding _Server) to avoid any data loss during the upgrade process.
  2. If you have installed Endpoint Central Secure Gateway Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool.
  3. If the Endpoint Central Secure Gateway Server Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process
  4. Execute the UpdateManager.bat file present in the <Endpoint Central Secure Gateway Server_Home>/bin directory.
  5. Click "Browse" and select the.ppm file that you have downloaded.
  6. Click "Install" to install the hotfix. This may take few minutes depending on the amount of data that needs to be migrated.
  7. Wait until the hotfix is fully installed.

How do I find my Build Number?

Enter Secure Gateway Server through start menu and click the "About" option. The "About" box appears and you will find the build number mentioned below the title Secure Gateway Server.

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