This document will explain you the steps involved in configuring RMM Central and ServiceDesk Plus MSP integration. The first step in integrating RMM Central with ServiceDesk Plus MSP is to generate an authentication Key to authenticate the integration. Authentication Key is also called as API Key. Authentication key should be generated in ServiceDesk Plus MSP server. The key which is generated in ServiceDesk Plus MSP , should be updated in the RMM Central server. All communications between the RMM Central and the ServiceDesk Plus MSP server will be validated based on the authentication key. All communications between the RMM Central and the ServiceDesk Plus MSP server will be validated based on these authentication keys.
Authentication Key is mandatory to secure all communications between the RMM Central and ServiceDesk Plus MSP . Authentication Key is used to perform the below mentioned operations:
Authentication Key generated in ServiceDesk Plus and updated in RMM Central is used to:
Install/uninstall software applications
Log help desk requests as tickets in ServiceDesk Plus
Add work log to remote connections.
To generate an authentication key for ServiceDesk Plus, you should login as a user, with administrator privilege. Follow the steps mentioned below to generate authentication key for a new user.
Check the Enable login for this technician checkbox. Enter the following details for the technician:
Select Enable Administrator Privileges (SDAdmin) option
Under API Key Details, click Generate/Regenerate to generate the authentication Key
You have successfully generated the authentication key, which should be copied and pasted in the RMM Central server. You can also generate authentication key for the existing and logged on user by editing the Technician details, and click Generate under API Key details.