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User Roles, User Types and Access

User Roles

There are three types of User Roles in RMM Central:

  • Administrator User
  • Operator User
  • Custom User Roles

1. Administrator User:

Administrator Users have unrestricted access to perform read/ write operations in RMM Central. They add/remove devices, troubleshoot issues, change configurations and more without any limitations i.e they have complete access.

2. Operator User:

Operator Users have read-only/ restricted access in RMM Central. They can be granted further access by the Administrator User.

3. Custom User Roles:

The level of access for users across different modules and add-ons in RMM Central can be customized individually through Custom User Roles. The different levels of access that can be provided in RMM Central for users through custom roles include: Read/Write, Read and No Access.

User Types

Furthermore, there are three different User Types in RMM Central, depending on the type of authentication:

  • Local Authentication
  • AD Authentication
  • Radius Authentication

1. Local Authentication:

These are the users that are created locally in the product. The credentials for this user are created locally and stored in the server. The password can be changed by the user and it can also be reset by an Administrator User.

2. AD Authentication:

These are the users which are authenticated based on the credentials present in the domain. If Auto-login is enabled during AD configuration, then the user will be created automatically during the first login.

3. Radius Authentication:

There are users which are authenticated based on the credentials present in the radius server. Radius users should be created in RMM Central during Radius configuration.

User Access

Access to users is either provided for all devices by selecting the "All devices" option during user creation (both for Administrator User and Operator User) or it can be provided for selective devices based on the available business views by choosing the "Selected Business Views" option. In addition to this, access to add-on modules can be customized individually for seperate users in the Scope tab while creating a new User.