RMM System requirements

The system requirements when using RMM include the following:

Hardware Requirements

Processor Memory Hard Disk Space
Intel Xeon 3.5 GHz 4 cores/ 8 threads or higher. 16 GB or higher 100 GB or higher
CPUs with a total combined PassMark score of 7,000 or higher    

*May increase depending on the number of software applications and patches that are deployed

Note :

  • CPU recommendation for deployments use the ®PassMark score. To learn more, click here.
  • We strongly recommend assigning a dedicated machine for ManageEngine RMM.
  • For 1000 devices, 5000 monitors and 5000 interfaces with default monitoring interval and default database retention, RMM Central utilizes about 1 GB/day of disk space. The number may vary based on the entities monitored in your environment & other factors like events generated, Syslogs, Traps etc.

Hardware Requirements for RMM Agents

The hardware requirements for RMM agents include the following:

Hardware Recommendations
Processors Intel Pentium
Processor Speed 1.0 GHz
RAM Size 512 MB
Hard Disk Space 100 MB*

*May increase dynamically depending on the operations performed on the client computer

Hardware requirements for RMM Probe

Processor Memory Hard Disk space
Intel Xeon 3.5 GHz 4 cores/ 8 threads or higher 16 GB 40 GB or higher

Software Requirements

This section gives you information about the software requirements for RMM Central server, distribution servers, RMM agents and probe.

Supported OS for RMM Central Server & Distribution Servers

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Windows Server 2003
  • Windows Server 2003 R2
  • Windows Server 2008*
  • Windows Server 2008 R2*
  • Windows Server 2012
  • Windows Server 2012 R2*
  • Windows Server 2016*
  • Windows Server 2019*

Supported OS for RMM Agents & Probe

Windows OS Windows Server OS Mac OS* Linux OS
Windows 10 Windows server 2016 10.15 Ubuntu 10.04 & later versions
Windows 8.1 Windows server 2012 R2 10.14 Debian 7 & later versions*
Windows 8 Windows server 2012 10.13 Red Hat Enterprise Linux 6 & later versions
Windows 7 Windows server 2008 R2 10.12 CentOS 6 & later versions
Windows Vista Windows server 2008 10.11 Fedora 19 & later versions
  Windows server 2003 R2 10.10 Mandriva Linux 2010 & later versions
    10.8 Linux Mint 13 & later versions*
      OpenSuSE 11 & later versions8
      SuSE Enterprise Linux 11 & later versions*
      Pardus 17 and 19*
      Oracle Linux Server 6 and later versions*

 

  • * - These OS versions are not supported by RMM Probe.
  • RMM Probe supports Internet Explorer from version 10.
  • A TLS version of 1.2 and above is required for the legacy devices to be managed using RMM.

 

Supported Browsers

You are required to install any of the following browsers on your computer to access the RMM console:

  • Mozilla Firefox 44 and later versions
  • Google Chrome 47 and later versions
  • Microsoft Edge Chromium.

Note: The screen resolution should be 1280 x 1024 pixels or higher.

Port requirements:

Purpose Type Connection New port for RMM
Used for communication between Central & Probe HTTPS Inbound to Server 8111
HTTP Inbound to Server 8110
Used for Agent-Server commmunication HTTP In bound to server 8090
Used for communication between agent and server HTTPS In bound to server 8091
Used for communication between agent and distribution server HTTP In bound to distribution server 8092
Used for communication between agent and distribution server HTTPS In bound to distribution server 8093
For accessing PGSQL database in case of remote DB access TCP In bound to server 8094
Used to complete on-demand tasks like inventory scanning, patch scanning, remote control, remote shutdown and moving agents from one remote office to another TCP In bound to server 8095
For remote desktop sharing & associated tools TCP SSL In bound to server 8096
For voice and video calls UDP In bound to server
Used for remote desktop sharing & associated tools TCP In bound to server 8097
Used for file transfer TCP SSL In bound to server 8098
Used for file transfer TCP In bound to server 8099
Used for remote administration and sharing of files and printer TCP Outbound 135
Apple server, Google server Ex: *.push.apple.com HTTPS Outbound from Corporate 443
Apple server, Google server 8101
Google Playstore server 8102
  8103
  8104
Google server 8105
  8106
gateway.push.apple.com-Apple server 2195
Used for Sending Notifications(Java based Notification Server) WSS Inbound to Server 8111

Database Requirements

PostgreSQL is offered bundled with the product.

List of Ports to be opened in Firewall

For device discovery

  • If your device only supports WMI, you will need to keep the ports 135 and 445 open.
  • If TCP is supported by your device, open the ports 5000 - 6000.

For data collection and monitoring of devices

Open the following ports in your firewall to ensure uninterrupted monitoring of your devices.

  • SNMP-161(UDP) - Bidirectional
  • SNMP Traps- 162(UDP)- Unidirectional (From monitored device to RMM MSP server)
  • Telnet- 23(TCP)- Bidirectional
  • SSH- 22(TCP)- Bidirectional
  • ICMP- Used to check the availability status and to add a device. - Bidirectional
  • Default syslog port 514(UDP)- Unidirectional (From monitored device to RMM server)

For instructions regarding the installation of RMM Server and Probe, refer to this webpage.