# Remote work essentials for IT teams Secure and manage your IT infrastructure effectively from any place, any time, and enable remote work for your distributed workforce with ManageEngine's IT management solutions. ![ManageEngine Remote Work Solutions](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//remote-working-banner.svg) ## Remote work enablement ![Remote work enablement](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//sec3-img.png) ### Transform to remote infrastructure Reconfigure multi-vendor switches, routers, firewalls, and other devices across different locations from a centralized console to support changing business priorities without experiencing downtime. [Network Configuration Manager](https://www.manageengine.com/network-configuration-manager/?pos=ME_remoteworking&loc=Enablement&cat=Transform_to_remote_infrastructure) ### Self-manage passwords Allow users to manage their domain passwords from the mobile app or the computer login screen while in the office, at home, or on the go. [ADSelfService Plus](https://www.manageengine.com/products/self-service-password/index1.html?src=ME_remoteworking&loc=Enablement&cat=Self_manage_passwords) ### Reach IT while on the move Manage service delivery while working remotely by streamlining processes across various business functions like HR, facilities and legal. [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/help-desk-features.html?pos=ME_remoteworking&loc=Enablement&cat=Reach_IT_while_on_the_move) ### Uninterrupted endpoint connectivity Manage endpoints effectively, irrespective of whether they are in a local network or in remote offices, through a virtual private network (VPN) or just with internet access. [Endpoint Central](https://www.manageengine.com/products/desktop-central/desktop-central-wan-architecture.html?pos=ME_remoteworking&loc=Enablement&cat=Uninterrupted_endpoint_connectivity) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=Enablement&cat=Uninterrupted_endpoint_connectivity) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=Enablement&cat=Uninterrupted_endpoint_connectivity) ## Remote access and security ![Remote access and security](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//sec4-img.png) ### Endpoint security Use effective security controls to protect organization-owned devices, including browsers and corporate data stored in personal devices, from breaches, even when users are away from the office. [UEM Suite](https://www.manageengine.com/ems/remote-work-setup.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Endpoint_security) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=AccessSecurity&cat=Endpoint_security) [Endpoint DLP Plus](https://www.manageengine.com/endpoint-dlp/?pos=ME_remoteworking&loc=AccessSecurity&cat=Endpoint_security) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=AccessSecurity&cat=Endpoint_security) ### Approval-based access Authorize privileged users to access the desktop, network, and systems based on the device owner's approval, and remote into network devices and servers based on an advanced release control workflow. [Endpoint Central](https://www.manageengine.com/products/desktop-central/remote-control-prompt-how-to.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Approval_based_access) [Password Manager Pro](https://www.manageengine.com/products/passwordmanagerpro/password-access-control-workflow.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Approval_based_access) ### Sensitive AD changes only on approval Combat the shortcomings in managing sensitive Active Directory changes by implementing a request approval workflow. [ADManager Plus](https://www.manageengine.com/products/ad-manager/usecases/approval-based-workflow-for-active-directory-tasks.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Sensitive_AD_changes_only_on_approval) ### Multi-factor authentication Add an extra protective layer for user authentication to ensure that only the right people have access to sensitive resources. [Endpoint Central](https://www.manageengine.com/products/desktop-central/secure-access-using-google-authenticator.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Multi_factor_authentication) [Password Manager Pro](https://www.manageengine.com/products/passwordmanagerpro/two-factor-authentication.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Multi_factor_authentication) [AD360](https://www.manageengine.com/active-directory-360/help/admin/administration/two-factor-authentication.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Multi_factor_authentication) ### Enterprise remote access Enable administrators to securely connect and control endpoints anywhere in the world, and provide technical assistance irrespective of operating system. [Endpoint Central](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html#features?pos=ME_remoteworking&loc=AccessSecurity&cat=Enterprise_remote_access) [Remote Access Plus](https://www.manageengine.com/remote-desktop-management/?pos=ME_remoteworking&loc=AccessSecurity&cat=Enterprise_remote_access) [Mobile Device Manager Plus](https://www.manageengine.com/mobile-device-management/mobile-device-remote-control.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Enterprise_remote_access) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=AccessSecurity&cat=Enterprise_remote_access) ### Privileged session management Regulate privileged access to remote systems, like the network, servers, and applications, through a secure channel from a unified console, with total visibility into all privileged access usage. [Access Manager Plus](https://www.manageengine.com/privileged-session-management/?pos=ME_remoteworking&loc=AccessSecurity&cat=Privileged_session_management) [PAM360](https://www.manageengine.com/privileged-access-management/?pos=ME_remoteworking&loc=AccessSecurity&cat=Privileged_session_management) ### AD/M365 delegated access Authorize non-administrative users, like help desk technicians and frontline officials, to access and manage only the delegated tasks in Active Directory and M365 with appropriate authentication from a web console. [M365 Manager Plus](https://www.manageengine.com/microsoft-365-management-reporting/microsoft-365-delegation.html?pos=ME_remoteworking&loc=AccessSecurity&cat=ADM365_delegated_access) [ADManager Plus](https://www.manageengine.com/products/ad-manager/?pos=ME_remoteworking&loc=AccessSecurity&cat=ADM365_delegated_access) ### Single sign-on Allow users to seamlessly log in to SAML-enabled cloud applications with just one identity without compromising security, while also enhancing the user experience. [ADSelfService Plus](https://www.manageengine.com/products/self-service-password/enterprise-sso-solution.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Single_sign_on) [Identity360](https://www.manageengine.com/identity-management/index.html?pos=ME_remoteworking&loc=AccessSecurity&cat=Single_sign_on) ## Remote task automation ![Remote task automation](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//sec5-img.svg) ### IT automation Orchestrate and automate preset routine tasks like checking connectivity, restarting devices, and file/folder operations, either during network faults or as ongoing maintenance using a flexible, code-free workflow builder. [OpManager](https://www.manageengine.com/network-monitoring/it-workflow-automation.html?pos=ME_remoteworking&loc=TaskAutomation&cat=IT_automation) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=TaskAutomation&cat=IT_automation) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=TaskAutomation&cat=IT_automation) ### Active Directory and Microsoft 365 automation Relieve AD and M365 administrators from time-consuming, repetitive activities like monitoring inactive objects, disabling or deleting them, and automating user, group, and mailbox management through scheduled tasks. [ADManager Plus](https://www.manageengine.com/products/ad-manager/active-directory-task-automation.html?pos=ME_remoteworking&loc=TaskAutomation&cat=AD_M365_automation) [M365 Manager Plus](https://www.manageengine.com/microsoft-365-management-reporting/microsoft-365-automation-and-management.html?pos=ME_remoteworking&loc=TaskAutomation&cat=AD_M365_automation) ### Automate backup and restore processes Overcome disruption caused by accidental changes by granularly backing up AD, Exchange (on-prem or online), SharePoint Online, OneDrive for Business, and network device configurations, and restore previous versions. [RecoveryManager Plus](https://www.manageengine.com/ad-recovery-manager/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_backup_and_restore_processes) [Network Configuration Manager](https://www.manageengine.com/network-configuration-manager/automated-configuration-backup.html?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_backup_and_restore_processes) ### IT service desk automations Smartly automate various repetitive help desk tasks throughout the ticket life cycle, like updating tickets based on preconditions, auto-assigning tickets, and managing SLA escalations. [ServiceDesk Plus](https://www.manageengine.com/products/service-desk/help-desk-features.html#automation?pos=ME_remoteworking&loc=TaskAutomation&cat=IT_service_desk_automations) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=TaskAutomation&cat=IT_service_desk_automations) ### Automate patch management Block the most common entry point of attackers by automatically deploying approved patches to vulnerable systems, even while working remotely. [Endpoint Central](https://www.manageengine.com/products/desktop-central/automated_patch_deployment_process.html?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_patch_management) [Patch Manager Plus](https://www.manageengine.com/patch-management/automated-patch-deployment.html?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_patch_management) [Vulnerability Manager Plus](https://www.manageengine.com/vulnerability-management/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_patch_management) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_patch_management) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_patch_management) ### Automate software deployment Overcome the challenge of distributing software across your organization based on changing business needs by simply allowing users to self-install published software from the self-service portal. [Endpoint Central](https://www.manageengine.com/products/desktop-central/self-service-portal-software.html?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_software_deployment) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_software_deployment) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_software_deployment) ### Automate privileged password reset Reset the passwords of privileged accounts automatically after every use, or schedule the reset on a wide range of targets based on the defined password complexity, to eliminate password sharing and maintaining the same password forever. [Password Manager Pro](https://www.manageengine.com/products/passwordmanagerpro/remote-password-reset.html?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_privileged_password_reset) ### Automate analytics Identify patterns and anomalies through powerfully visualized automated reports and dashboards from various data sources, including ManageEngine applications and SQL, Oracle Database, Amazon RDS, Azure SQL, and Google Cloud SQL. [Analytics Plus](https://www.manageengine.com/analytics-plus/?pos=ME_remoteworking&loc=TaskAutomation&cat=Automate_analytics) ## Remote IT service monitoring ![Remote IT service monitoring](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//sec6-img.png) ### Network and server performance Proactively monitor devices and bandwidth performance to ensure uninterrupted connectivity, and get notified about any anomalies while on the move. [OpManager Nexus](https://www.manageengine.com/it-operations-management/?pos=ME_remoteworking&loc=ITServiceMonitoring&cat=Network_and_server_performance) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=ITServiceMonitoring&cat=Network_and_server_performance) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=ITServiceMonitoring&cat=Network_and_server_performance) ### Application performance Spot application performance degradation by monitoring all layers of the app's dependent service components to maintain SLAs. [Applications Manager](https://www.manageengine.com/products/applications_manager/?pos=ME_remoteworking&loc=ITServiceMonitoring&cat=Application_performance) ## Remote work monitoring ![Remote work monitoring](https://cdn.manageengine.com/sites/meweb/images/common-pages/images//sec7-img.svg) ### Monitor access and track productivity Keep a close eye on employee work hours, and gain visibility on all changes made and privileged access on your network’s IT devices, Active Directory, Exchange, M365, and applications to stay on top of user productivity and compliance. [ADAudit Plus](https://www.manageengine.com/products/active-directory-audit/remote-employee-monitoring.html?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_access_and_track_productivity) [Log360](https://www.manageengine.com/log-management/features.html?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_access_and_track_productivity) ### Firewall policy and VPN monitoring Gain insights from vendor-agnostic firewalls on configuration changes, the usage and effectiveness of rules, VPN and proxy usage including internet usage, and more. [Firewall Analyzer](https://www.manageengine.com/products/firewall/?pos=ME_remoteworking&loc=WorkMonitoring&cat=Firewall_policy_and_VPN_monitoring) ### Network configuration monitoring Improve accountability while working remotely by tracking configuration change activity and maintaining configuration versions with changes included. [Network Configuration Manager](https://www.manageengine.com/network-configuration-manager/?pos=ME_remoteworking&loc=WorkMonitoring&cat=Network_configuration_monitoring) ### Bandwidth capacity monitoring Plan bandwidth capacity effectively by monitoring traffic utilization against your expectations by leveraging different flow export technologies. [NetFlow Analyzer](https://www.manageengine.com/products/netflow/?pos=ME_remoteworking&loc=WorkMonitoring&cat=Bandwidth_capacity_monitoring) ### Monitor remote access Videotape sessions to ensure compliance, identify suspicious activities, or conduct a forensic investigation. [Endpoint Central](https://www.manageengine.com/products/desktop-central/remote-desktop-sharing.html?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_remote_access) [Remote Access Plus](https://www.manageengine.com/remote-desktop-management/help/recording-remote-sessions.html?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_remote_access) [Password Manager Pro](https://www.manageengine.com/products/passwordmanagerpro/privileged-session-recording.html?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_remote_access) [RMM Central](https://www.manageengine.com/remote-monitoring-management/?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_remote_access) [MSP Central](https://www.manageengine.com/msp-central/?pos=ME_remoteworking&loc=WorkMonitoring&cat=Monitor_remote_access) ## IT best practices for remote work ManageEngine product experts share strategies and best practices for IT teams to adapt to a remote work plan without compromising on access security. - [Endpoint Security For Dummies](https://www.manageengine.com/products/desktop-central/endpoint-security-for-dummies.html?pos=ME_remoteworking&loc=BestPractices) - [Combating endpoint management and security challenges in the COVID-19 era](https://www.manageengine.com/ems/endpoint-management-and-security-challenges-infographics.html?pos=ME_remoteworking&loc=BestPractices) - [Ransomware: COVID-19 caused mutations and the ultimate guide for protecting your remote workforce](https://www.manageengine.com/ems/ransomware-whitepaper.html?pos=ME_remoteworking&loc=BestPractices) - [Protect your remote workforce from emerging email threats](https://www.manageengine.com/products/exchange-reports/ebooks/ways-to-ensure-post-COVID19-email-security.html?pos=ME_remoteworking&loc=BestPractices) - [“The State of ITSM in the COVID-19 Pandemic” survey report](https://www.manageengine.com/products/service-desk/itsm/itsm-pandemic-survey.html?pos=ME_remoteworking&loc=BestPractices) - [Manage and secure your remote workforce](https://www.manageengine.com/sites/meweb/images/common-pages/images//best-practices-to-enforce-proper-remote-work.pdf) - [Tips to overcome cybersecurity challenges](https://www.manageengine.com/log-management/remote-employee-monitoring.html?pos=ME_remoteworking&loc=BestPractices) - [Run a service desk right from your kitchen with ServiceDesk Plus](https://www.manageengine.com/products/service-desk/help-desk-software/service-desk-best-practices-remote-work.html?pos=ME_remoteworking&loc=BestPractices) - [Monitoring critical business applications while working remotely](https://blogs.manageengine.com/corporate/general/2020/04/10/monitoring-critical-business-applications-while-working-remotely.html?pos=ME_remoteworking&loc=BestPractices) - [Securely execute a BYOD policy for your remote employees](https://blogs.manageengine.com/network/netflowanalyzer/2020/05/04/securely-execute-a-byod-policy-for-your-remote-employees.html?pos=ME_remoteworking&loc=BestPractices) - [Working from home? Be sure to follow these security best practices](https://www.manageengine.com/products/firewall/ebook-security-best-practices-for-remote-workforce.html?pos=ME_remoteworking&loc=BestPractices) - [Managing VPN connections will help businesses face today’s adversity as well as prepare for tomorrow’s opportunity](https://blogs.manageengine.com/corporate/general/2020/04/23/managing-vpn-connections-will-help-businesses-face-todays-adversity-as-well-as-prepare-for-tomorrows-opportunity.html?pos=ME_remoteworking&loc=BestPractices) - [COVID-19: Remote patch management struggles and solutions to secure remote users](https://blogs.manageengine.com/corporate/general/2020/04/06/covid-19-remote-patch-management-struggles-and-solutions-to-secure-remote-users.html?pos=ME_remoteworking&loc=BestPractices) - [Best practices to ensure data security while working remotely](https://blogs.manageengine.com/corporate/general/2020/04/02/best-practices-to-ensure-data-security-while-working-remotely.html?pos=ME_remoteworking&loc=BestPractices) - [Secured access to business-critical resources for your remote workforce](https://blogs.manageengine.com/desktop-mobile/mobile-device-manager-plus/2020/04/21/secured-access-to-business-critical-resources-for-your-remote-workforce.html?pos=ME_remoteworking&loc=BestPractices) - [Remote troubleshooting and IT administrators](https://www.manageengine.com/products/desktop-central/tips-for-remote-troubleshooting.html?pos=ME_remoteworking&loc=BestPractices) ## E-learning sessions for working remotely ManageEngine product experts share strategies and best practices for IT teams to adapt to a remote work plan without compromising on access security. - [Mitigate endpoint security gaps for your remote workforce using analytics](https://www.manageengine.com/analytics-plus/webinar-on-mitigate-endpoint-security-gaps-using-analytics.html?pos=ME_remoteworking&loc=e_learning) - [Self service password reset for mobile users](https://www.manageengine.com/products/self-service-password/webinars/self-service-password-reset-for-mobile-users.html?pos=ME_remoteworking&loc=e_learning) - [Manage your employees remotely with ADManager Plus](https://www.manageengine.com/products/ad-manager/webinars/manage-your-employees-remotely-with-admanager-plus.html?pos=ME_remoteworking&loc=e_learning)