ServiceDesk Plus Cloud

ServiceDesk Plus Cloud is a robust ITSM solution that helps businesses streamline IT support operations and manage tickets efficiently. With features like incident management, automation, and a self-service portal, it enhances IT service delivery while being accessible from anywhere in the cloud.

Stored ServiceDesk Plus Cloud information

• Email
• First name
• Last name
• Status

Required minimum permission for ServiceDesk Plus Cloud

Admin

ServiceDesk Plus Cloud authentication method

The required authentication method is OAuth (OAuth 2.0).

Required ServiceDesk Plus Cloud credentials

The following credentials are required:

• Username
• Password

To create a client ID and client secret:

Visit zoho.com/accounts/protocol/oauth-setup.html and zoho.com/accounts/protocol/oauth/web-server-applications.html

Required ServiceDesk Plus Cloud scopes

To manually integrate ServiceDesk Plus Cloud with SaaS Manager Plus

1. Click App Integrations available in the left pane and click ServiceDesk Plus Cloud from the applications list.
2. Provide the connection name, client ID, and client secret.
3. Click Authorize, and you will be redirected to the ServiceDesk Plus Cloud sign in page.
4. On the ServiceDesk Plus Cloud sign in page, enter your admin username and password.
5. Click Authorize.

ServiceDesk Plus Cloud API endpoints

Users:

sdpondemand.manageengine.com/api/v3/users