ServiceDesk Plus Cloud
ServiceDesk Plus Cloud is a robust ITSM solution that helps businesses streamline IT support operations and manage tickets efficiently. With features like incident management, automation, and a self-service portal, it enhances IT service delivery while being accessible from anywhere in the cloud.
Required minimum permission for ServiceDesk Plus Cloud
Admin
ServiceDesk Plus Cloud authentication method
The required authentication method is OAuth (OAuth 2.0).
Required ServiceDesk Plus Cloud credentials
The following credentials are required:
- Username
- Password
Integrate with ServiceDesk Plus Cloud using the following methods:
- Automatic integration
- Manual integration
Automatically integrate ServiceDesk Plus Cloud with SaaS Manager Plus
Refer to this section
To manually integrate ServiceDesk Plus Cloud with SaaS Manager Plus
- Click App Integrations available in the left pane and click ServiceDesk Plus Cloud from the applications list.
- Provide the connection name, client ID, and client secret.
- Click Authorize, and you will be redirected to the ServiceDesk Plus Cloud sign in page.
- On the ServiceDesk Plus Cloud sign in page, enter your admin username and password.
- Click Authorize.
To create a client ID and client secret
Visit zoho.com/accounts/protocol/oauth-setup.html and zoho.com/accounts/protocol/oauth/web-server-applications.html
Get the redirect URL from this link
Required ServiceDesk Plus Cloud scopes
Nil
Stored ServiceDesk Plus Cloud information
Users:
- First name
- Last name
- Status
License :
- License name
- Purchased count
- Assigned count
- License end date
- Renewal type
ServiceDesk Plus Cloud API endpoints
Users:
sdpondemand.manageengine.com/api/v3/users
Note: Admins and technicians will be imported to SaaSManagerPlus
NOTE: API access availability varies by vendor plan and subscription tier.