Zendesk
Zendesk is a customer service platform designed to help businesses manage support tickets and foster better customer interactions. It offers tools for live chat, email, and social media support, streamlining the customer service process for improved satisfaction.
Required minimum permission for Zendesk
Admin
Zendesk authentication method
The required authentication method is OAuth (OAuth 2.0).
Required Zendesk credentials
The following credentials are required:
- Username
- Password
To manually integrate Zendesk with SaaS Manager Plus
- Click App Integrations available in the left pane and click Zendesk from the applications list.
- Provide the connection name, instance name, client ID, and client secret.
- Click Authorize, and you will be redirected to the Zendesk sign in page.
- On the Zendesk sign in page, enter your admin username and password.
- Click Authorize.
To create a client ID and client secret:
Visit developer.zendesk.com/documentation/integration-services/developer-guide/creating-managing-oauth-connections/ and developer.zendesk.com/api-reference/integration-services/connections/oauth_connections/
Get the redirect URL from this link
Required scopes
read
write
Stored Zendesk information
- First name
- Last name
- Last login time
- Status
License :
- License name
- Purchased count
- License end date
Zendesk API endpoints
Users:
{subdomain}.zendesk.com/api/v2/users
Note : Only admins, agents will be imported to SaaSManagerPlus, end users, light agents will be skipped.
NOTE: API access availability varies by vendor plan and subscription tier.