Knowledge Base - Patch Download Failure - "Error 403" or "Unknown Host Exception"

Problem

When Patch Connect Plus downloads patches from vendor sites, the process fails with "Error Code 403 or Unknown Host Exception".

Cause

Error code 403 occurs when the web server is not reachable or access to the server has been denied. This might happen due to various reasons such as, forbidden access, or connectivity issues.

Resolution

  1. Ensure that the configured Proxy settings has permission to download the installabe files from the below mentioned websites
    • http://download.cdn.mozilla.net/ - for Mozila Firefox & Mozilla Thunderbird
    • http://*.adobe.com - for Adobe patches, flash player, Adobe air
    • http://fpdownload.macromedia.com - for Adobe Shockwave Player
    • http://javadl.sun.com - for Java updates
    • http://*.apple.com/ - for Mac OS updates, Quick time player, Itunes & JRE 1.6
    • http://cache-download.real.com - for Real player
    • http://*.oracle.com/ - for JRE 1.7
    • http://*.sourceforge.net/ - for Open Office
    • http://dl.google.com - for Google chrome s
    • http://ftp.jaist.ac.jp - for Mozilla Firefox 3.6
    • http://www.piriform.com - for CCleaner
    • http://www.tightvnc.com - for TightVNC
    • http://*.videolan.org/ - for TightVNC
    • http://*.tuxfamily.org - for Notepad ++
    • http://www.rarlab.com - for WinRAR
    • http://cdn01.foxitsoftware.com - for Foxit Reader
    • http://ftp.iitm.ac.in - for Libre Office
    • https://*.cdburnerxp.se- for CDBurnerXP
    • http://download.winzip.com - for Winzip
    • http://*.download.pdfforge.org - PDF Architect
    • http://allwaysync.com - for AllwaySync
    • http://ftp.gimp.org - for GIMP
    • http://download-installer.cdn.mozilla.net - for Firefox ESR
    • http://download-installer.cdn.mozilla.net - for Firefox ESR
    • http://download.poedit.net - for Poedit
    • http://secure.mozy.com - for MozyPro
    • http://download.teamviewer.com - for TeamViewer and TeamViewer Host
    • http://download3.vmware.com - for VMware Player
    • http://www.coreftp.com - for CoreFTP LE
    • http://downloadplugins.citrix.com - for Citrix Receiver
    • http://hipchat-ops.s3.amazonaws.com - for HipChat
    • http://cdn1.evernote.com - for Evernote
    • http://www.tracker-software.com - for PDF-XChange Viewer and PDF-XChange Editor
    • http://download.xnview.com - for XnView
    • http://down.bandisoft.com - for Bandizip
    • http://www.peazip.org - for PeaZip
    • http://files.programki.net - for AIMP
    • http://www.jamsoft.net - for TreeSizeFree
    • http://downloads.activestate.com - for ActiveState ActivePython
    • http://files.zimbra.com - for Zimbra Desktop
    • http://ca-dl.bandisoft.com - for Honeyview
    • http://cdn.bandicam.com - for Bandicam
    • http://cdn.bandisoft.com - for Honeycam and Honeyview
    • http://download.xnview.com - for XnConvert
    • http://secure.logmein.com - for Hamachi
    • http://clientupdates.dropboxstatic.com - for Dropbox
    • http://down5.flashget.com - for FlashGet
    • http://egnyte-cdn.egnyte.com - for Egnyte Desktop Sync
    • http://download.code42.com - for CrashPlan PROe
    • http://kjkpub.s3.amazonaws.com - for SumatraPDF
    • http://en.pdf24.org - for PDF24 Creator
    • http://www.ceruleanstudios.com - for Trillian
    • http://static.auslogics.com - for Auslogics Registry Cleaner
    • http://www.advancedinstaller.com - for Advanced Installer
    • http://www.wisecleaner.com - for Wise Registry Cleaner
    • http://www.telerik.com - for Fiddler
    • http://e3.boxcdn.net - for Box Sync
    • http://winamp.meggamusic.co.uk - for WinampM
    • http://inkscape.global.ssl.fastly.net - for Inkscape
    • http://download.freemake.net - for Freemake Video Converter
    • http://www.goodsync.com - for GoodSync
    • http://dl7.frostwire.com - for FrostWire
    • http://www.zoom.us - for Zoom
    • http://www.izarc.org - for IZArc
    • http://www.collageitfree.com - for CollageIt ges
  2. In case if this problem continues, kindly Contact Support

    Keywords: Third-party patch management, Publish Patches, Download Patches