Audit Report

    The Audit Report tab displays the actions help desk technicians performed in SecureAI for applications and their instances. Each entry shows the action performed, the application and instance it was performed on, and whether it succeeded.

    How it works

    Every management action a technician performs through SecureAI is recorded to their account, along with the module they used, the agent or object they acted on, and the instance and application it belongs to. An audit report is generated based on the selected technicians and timeframe, so you can review the activity of one or multiple technicians over a specified period. Older entries are moved to archives, and you can include them in the report by selecting Show Archived Data. Each row can be expanded for the full record, and the report can be exported for your own records or for audit purposes.

    Prerequisites

    • Must have delegated access to the Audit Report tab in SecureAI.

    Steps to generate the audit report

    1. Go to Delegation > Help Desk Audit Reports > Audit Report.
    2. In Select Help Desk Technicians dialog, keep All, or click the add icon and select the technicians whose actions you want to review.
    3. In Period, choose a period, or set a custom range using the calendar icon.
    4. To include entries that have been archived, select Show Archived Data.
    5. Click Go.
    6. Click Details on a row to see the full record of that action.
    Note:
    • To save or share the report, use Export As.

    Steps to view archived audit data

    1. Go to Delegation > Help Desk Audit Reports > Audit Report.
    2. Click Manage Archives, then select View Archives.
    3. On the Archived Audit Report page, in Select Archive, click the add icon and select the archive you want to review.
    4. In Select Help Desk Technicians, keep All, or click the add icon and select the technicians whose actions you want to review.
    5. In Period, keep All, or choose a period.
    6. To bring the workflow requests stored in the archive back into the report, select Restore Workflow Requests.
    7. Click Go.

    To return to the Audit Report page, click Back.

    Steps to configure archive settings

    1. Go to Delegation > Help Desk Audit Reports > Audit Report.
    2. Click Manage Archives, then select Archive Settings.
    3. In Audit reports archive interval, enter the number of days after which audit data will be moved to an archive.
    4. In Retain archive files for, select how long the archive files must be kept.
    5. In Archive Location, enter the path where the archive files will be stored.
    6. Click Save.