Logon Settings: General

    The General tab of Logon Settings controls how technicians sign in to SecureAI. In this tab, you can protect the login page with a CAPTCHA, block accounts after repeated failed logon attempts, and customize what the login page offers.

    How it works

    The General tab groups three sets of options: CAPTCHA Settings, Technician Logon Settings, and Logon Settings. Each group is configured independently, with changes taking effect the moment they are saved.

    Prerequisites

    • Must have access to the Logon Settings tab in SecureAI.

    CAPTCHA Settings

    This setting helps prevent automated bot-based logon attempts by prompting users to enter a CAPTCHA code on the SecureAI login screen.

    Steps to enable CAPTCHA

    1. Navigate to Delegation > Configuration > Logon Settings.
    2. Click the General tab.
    3. Select Enable CAPTCHA on login page.
    4. Choose one of the following options:
      • Always show CAPTCHA: Use this option to display the CAPTCHA for every SecureAI logon attempt.
      • Show CAPTCHA after invalid login attempts: Use this option to prompt the user for the CAPTCHA only after failed logons. You can also further specify the following:
        • Invalid login attempts limit: The number of invalid logon attempts after which the user must be prompted to enter the CAPTCHA.
        • Reset limit after: The time limit after which the invalid logon attempts count must be reset.
    5. Optionally, you can select Enable audio CAPTCHA to offer an audio alternative.

      Note: When audio CAPTCHA is enabled, only digits will be shown. If the browser does not support audio CAPTCHA, the standard CAPTCHA with letters and numbers will be displayed instead.

    6. Click Save Settings.

    Technician Logon Settings

    This setting allows you to block technicians after a specific number of failed logon attempts, thereby strengthening security and preventing brute-force attacks.

    Steps to block technicians

    1. Navigate to Delegation > Configuration > Logon Settings.
    2. Click the General tab.
    3. Under Technician Logon Settings, select the Block technician after invalid login attempts check box.
    4. Configure the following:
      • Invalid attempts limit: Enter the maximum number of consecutive failed logons you want to permit.
      • within: Enter the period, in minutes, within which those failed attempts must occur.
      • Block technician for: Specify how long the account must remain blocked.
    5. Click Save Settings.

    Logon Settings

    This setting allows administrators to customize the SecureAI login screen by enabling options that improve convenience while maintaining secure authentication.

    Steps to customize the login page

    1. Navigate to Delegation > Configuration > Logon Settings.
    2. Click the General tab.
    3. Under Logon Settings, select your desired options:
      • Show Forgot Password? option on login page: Enable this option to give technicians a quick way to reset their password from the login page.
      • Show Log on to option on login page: Enable this option to let technicians select the authentication method they want to log in with.
      • Disable concurrent login: Enable this option to prevent technicians from logging in from multiple sessions or devices simultaneously. Click Active Sessions Settings to view the sessions currently open, each with its Technician Name, Location, and Active From time. To end sessions, select them and click Sign Out.
      • Show disclaimer: Enable this option to display a customizable legal or policy message before login. Click Customize to open the Logon Disclaimer window, where you can configure the title, content, and button text. Select Show on every login if the disclaimer must appear with every sign-in attempt rather than only the first. Click Reset to restore the default wording.
    4. Click Save Settings.