Technician Logon Report

    The Technician Logon Report provides administrators with a consolidated view of help desk technician logon activity within SecureAI. It captures session-level details for each technician, such as the host name, session status, logon and logoff times, and session duration. This enables administrators to monitor access patterns, audit technician activity, and identify usage trends across the help desk team.

    This report also supports administrative monitoring, compliance auditing, and security tracking by giving visibility into who accessed SecureAI, when, from where, and how.

    Prerequisites

    • Add Delegated access to the Technician Logon Report tab in SecureAI.

    How it works

    When a technician signs in to SecureAI, the product records key session metadata, such as the host name or IP address of the originating system, the authentication method used, the domain associated with the technician, and the timestamps for logon and logoff. As the session continues, SecureAI tracks its status as active or closed and calculates the session duration from those timestamps.

    The report aggregates this captured data and presents it in a filterable, tabular format. Administrators can filter the report by technician, period, and domain or technician type. SecureAI then retrieves the stored session records matching the selected criteria and displays them in the report view.

    Note:
    • The report displays logon records only for the selected technician option and period.
    • Active sessions do not show a logoff time or session duration until the session is closed.

    Steps to generate a Technician Logon Report

    1. Navigate to Delegation > Help Desk Reports > Technician Logon Report.
    2. From the Technician drop-down menu, choose one of the following options:
      • All Technician: Displays logon details for every technician.
      • Currently Active: Displays technicians with ongoing sessions.
      • Inactive: Displays technicians who have not signed in during the specified period of inactivity.
      • Failed: Displays unsuccessful logon attempts.
    3. Specify the reporting period:
      • For All Technician, Currently Active, or Failed, select the Period for which the report should be generated.
      • For Inactive, specify the period of inactivity.
    4. To narrow the records further, use the filter above the report and select the domains, or the technician types such as Help Desk Technician and Requester, that you want included.
    5. Review the report, which displays details such as Technician Name, Full Name, Host Name, Session Status, Login Time, Logoff Time, Session Duration, Domain Name, Authentication Method, Message, and Technician Current Status. To locate a specific technician, use the search icon.
    6. To end an active session, select the check box next to the technicians whose sessions you want to terminate, click Sign Out at the top of the report, and confirm the action when prompted. SecureAI immediately signs out the selected technicians, and their session status updates to Closed.
    7. To save or share the report, click Export As in the top-right corner and select the required format.