Technician Report

    The Technician Report provides a consolidated view of all help desk technicians configured in SecureAI. For each technician it shows the authentication type they sign in with and, grouped by application, details such as the resources, services, roles, and access templates delegated to them.

    Use this report to:

    • View every permission delegated to a specific technician in one place.
    • Identify the technicians who hold access to a particular application, instance, or service.
    • Confirm that a technician's roles and access templates match what their job requires.
    • Export the list of technicians and their delegated permissions to share with auditors or retain as records for compliance reviews.

    You can export the report in CSV, PDF, XLSX, and HTML formats, or open it in a printable view.

    Prerequisites

    • Delegated access to the Technician Report tab in SecureAI.
    • Help desk technicians must be configured in SecureAI before they can appear in the report.

    Steps to view the report

    1. Navigate to Delegation > Help Desk Reports > Technician Report.
    2. Review the report. Entries are grouped by technician, with the authentication type beside the name, and then by application. Each row shows details such as the Delegated Resources, Delegated Services, Delegated Roles, and Delegated Access Templates, along with any other columns you choose to display.
    3. To locate a specific technician or entry, use the search icon.
    4. To refine the report, click the filter icon and apply the required criteria.
    5. To display more details, or to hide the ones you do not need, use the column customization option and select the columns to show.
    6. To export the report, click Export As in the upper-right corner and select one of the supported formats: CSV, PDF, XLSX, or HTML.
    7. To open a print-friendly version, click More in the upper-right corner and select Printable View. Use the browser print option to print the report or save it as a PDF.