Installing and uninstalling service packs

    ManageEngine periodically releases service packs for SecureAI. A service pack can carry new features, fixes for reported issues, and documentation updates. Service packs are downloaded from the ManageEngine website and applied to SecureAI using the Update Manager tool.

    Note: Stop SecureAI before you apply or remove a service pack. If SecureAI is running, the files it has in use cannot be overwritten.

    Installing a service pack

    1. Stop SecureAI.
    2. Run UpdateManager.bat from the <SecureAI home>\bin folder to start Update Manager.
    3. Click Browse and select the service pack file, which carries the PPM extension.
    4. To see what the service pack contains, click Readme.
    5. Click Install.
    6. Start SecureAI once the installation is complete.

    Note: Update Manager checks for free disk space when you click Install. If there is not enough space, it tells you so. Clear the required space and run the installation again.

    Uninstalling a service pack

    You can revert the changes made by a service pack and return to the previous service pack version or to the base version of the product.

    1. Stop SecureAI.
    2. Run UpdateManager.bat from the <SecureAI home>\bin folder to start Update Manager.
    3. Select the service pack you want to remove from the Installed Service Pack list.
    4. Click Uninstall. If other service packs depend on the one you selected, Update Manager lists them for your confirmation.
    5. Click Finish.

    The service pack is removed from SecureAI. You can then uninstall another service pack, or click Exit to close Update Manager.

    Tip: Take a database backup from Settings > Security and Storage > Database Settings > Database Backup > Back Up Now before you apply or remove a service pack.