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Webinar: Service Management for Cloud Services

Speaker: Ms. Rania Al-Maghraby
Date: Wednesday, November 11, 2015
Time: 11:00 AM | UAE, Oman
10:00 AM | Saudi Arabia, Kuwait, Bahrain, Qatar
09:00 AM | Egypt

Duration: 60 Minutes

In this webinar, you will learn how best to apply the concepts of IT Service Management within the sphere of cloud computing. We will address the subject from the point of view of IT service providers who have adopted the cloud trend and migrated their assets and operations on to the cloud. We will demonstrate how you can succeed in your own move to the cloud without disturbing your already established ITSM practices. The presentation will be in English.

Webinar Agenda:

  • The move to the cloud
  • Some questions to ask before your move
  • Applying ITSM practices on the cloud
  • Example from Amazon AWS
  • Software tools for ITSM on the cloud


About Ms. Rania Al-Maghraby, OPM3, PMP, ITIL, TOGAF, MSc.

Ms. Rania Al-Maghraby is an independent management consultant from Egypt. Rania is the owner and general manager of the OneWayForward Inc., a sole proprietary management consultation firm based in Egypt. She is the founder of the EAITSM Inc. NPO (itSMF Egypt chapter 2008 - 2014). Over the years, Rania has served as a member in a number of committees and professional organizations including PMI, DMTF, itSMF, IPMA, The Open Group, the Association of Enterprise Architects (AEA), and the Egyptian Organization for Standardization (EOS).

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