Enterprise and
IT service management

Solutions for managing service deliveries across all your business functions.

ServiceDesk Plus

Full-stack ITSM suite for enterprises with integrated ITAM capabilities

  • Best practice ITSM capabilities
  • Low code and no code automation
  • Last-mile customizations
  • Enterprise service desk capabilities
  • IT asset management with CMDB
  • Native IT & business integrations

Customer service management

Solutions for faster and effective customer support that provides superior customer service.

SupportCenter Plus

Web-based customer support with Active Directory integration

  • Multi-channel support
  • Dedicated portals for each division
  • Request tracking and automation
  • SLA management
  • Time tracking and billing
  • Account management
  • Self-service portal

IT asset management

Solutions to monitor and manage the assets in your network from one place.

AssetExplorer

IT asset management with built-in CMDB

  • Multi-source discovery modes
  • IT asset inventory management
  • CMDB
  • Software asset management
  • Purchase and contract management
  • Remote control of assets
  • Asset life cycle management

Resources

Customer storiesCustomer stories

Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didn't take much time to implement.

- Shaheed Abdul Cader, Al-Rabie Saudi Foods Co Ltd

Ease of use, quick implementation, UI is very different as any other toolsets of Big 4, very well bundled toolset and no additional modules/addons

-Nitin Siddamsetty, SmartWorld

ServiceDesk Plus is an ITIL® wizard, makes ITIL® easy. It's affordable, fast and flexible, covers every aspect of helpdesk what our businesses need.

-Aaron Bockelie, Warner Bros Games

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