The success of a business depends on the quality of services delivered to its employees and customers. To deliver services efficiently, organizations turn to service management. However, delivering best-practice service management has every bit to do with leveraging the right technology as with designing the appropriate processes. Strike the right balance, and the benefits that follow include responsive service delivery, a flawless customer experience, streamlined service management, smart automation, and compliance with privacy regulations.
Make service management cross the boundary between IT and business with enterprise service desk capabilities.
Establish and manage customer relationships with streamlined service management across the enterprise, and contextual integrations with business apps.
Boost employee productivity with a completely customizable self-service portal and a full-fledged service catalog.
Get a quick visual summary of all your requests and monitor them in one place with
Kanban-based ticket management.
Standardize service delivery using visual process workflows and AI-based automations.
Get a single source of truth about your organization's IT infrastructure with IT asset management.
Make unique support plans and stay compliant with service-level agreements for each service contract.
Full-stack service management for enterprises
Deliver flawless IT services with intelligent automations, standardized workflows, and enhanced self-service capabilities. Extend proven ITSM best practices to other departments like HR and facilities using native enterprise service desk capabilities.
Customer support with built-in billing for businesses
Manage customer accounts, tickets, and services contracts to facilitate a superior end-to-end, multi-channel customer support experience.
IT asset management with an integrated CMDB
Discover, monitor, and track assets in your IT network from a single console. Achieve high software-license-compliance rates, maximize the ROI of vendor relationships, and make informed decisions about assets throughout their IT life cycle.
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