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Troubleshooting tips

Installing an SSL Certificate

Follow the steps below to install the SSL certificate in the product.

  • Enable SSL in SharePoint Manager Plus.
    • Navigate to Admin > General settings > Enable SSL Port.
    • Check the SSL Port [https] check-box and click Save.
  • Stop SharePoint Manager Plus by clicking on Start → All Programs → SharePoint Manager Plus → Stop SharePoint Manager Plus. If you have installed SharePoint Manager Plus as a service, then stop the service by clicking Start → Run → type Services.msc → Stop ManageEngine SharePoint Manager Plus.
  • Export the PFX/PKCS#12 certificate file.
  • Export and save your PFX/PKCS12 file under the <installation_dir>\conf (By default: C:\ManageEngine\ SharePoint Manager Plus\ conf) folder.

    Note: If you have an SSL certificate in the standard PEM, DER/Binary, or P7B/PKCS#7 format, convert it to the PFX/PKCS#12 format and continue the following steps.
  • Edit Server.xml file to include the wildcard certificate
    • Now open the server.xml file present in <installation_dir>\conf folder in a text editor of your choice.
    • Go to the end of the XML file and search for the connector tag (that starts with, <Connector SSLEnabled=”true” ……/>)
    • Now, edit the following values inside that connector tag:

      keystoreFile=”./conf/YOUR_CERT_FILE.pfx”
      keystorePass=”CERTIFICATE_PASSWORD”
      keystoreType=”PKCS12”

      E.g.: <Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/YOUR_CERT_FILE.pfx" keystorePass="CERTIFICATE_PASSWORD" keystoreType="PKCS12" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" name="SSL" port="443" scheme="https" secure="true" sslProtocol="TLS"/>

  • Start SharePoint Manager Plus.