Meet our cohorts

We surveyed 3,300 professionals worldwide working in IT and other business functions. In Indonesia, 150 decision-makers across IT and other key business functions were surveyed from a range of private sector organisations. We've divided them into two broad categories: IT decision-makers (ITDMs) and business decision-makers (BDMs).





The expanding role of the IT department

Collaboration with IT departments is on the rise


of BDMs in Indonesia say their department is collaborating with their organisation's IT department all of the time. This is higher than the global average of 42%.


of all decision-makers in Indonesia believe that their organisation's IT department and C-suite work together fairly or extremely well.

IT is essential for long-term growth


of the decision-makers say that their IT department plays a critical role in implementing their organisation's sustainability policy. This is higher than the global average of 37%.

IT could play a key role in innovation


of decision-makers agree that IT could drive greater innovation if it had a stronger leadership position.

The road to democratisation

IT is being decentralised


of the Indonesian ITDMs say their organisation has successfully decentralised its IT structure, higher than the global average of 64%.


of ITDMs say their organisations are currently attempting decentralisation of their IT.

IT is also being democratised via
low-code platforms

ITDMs in Indonesia report that even non-IT departments are creating their own applications by leveraging low-code or no-code platforms. This adoption is notably led by the Sales, DevOps, and the Legal/Privacy teams.

The top-three non-IT departments leveraging
low-code or no-code platforms


Based on the responses of ITDMs in Indonesia

Why the drive toward decentralisation?

Decision-makers in Indonesia believe that decentralising IT functions will lead to recognition of the crucial role IT plays in business and upskilling of professionals.

The top two perceived benefits of decentralisation


Based on the responses of all decision-makers in Indonesia

Still, there are some road blocks along the way

Though most organisations in Indonesia have decentralised their IT functions or are in the process of implementing
decentralisation, the process is still not without its challenges.

Challenges ITDMs are facing due to the decentralisation of
their organisation's IT infrastructure:


Based on the responses of ITDMs in Indonesia

The concerning case
of employee dissatisfaction

Even as the role of technology teams becomes more important, organisations are at risk of
losing tech talent, survey results indicate.

Tech leaders are feeling overlooked


of the ITDMs in Indonesia say they weren't adequately consulted on the adoption of flexible working models compared to 32% globally.


of Indonesian ITDMs claim that their organisation should have supported them more in the last two years.

Moreover, their sense of job security is shaky


of the ITDMs in Indonesia say they are more concerned about losing their jobs than they were six months ago.

This could be straining their loyalty


of the ITDMs are feeling less loyal to their employers then they did two years ago.


of them are even actively looking for a
new job—this is higher than the global average of 48%.

IT leaders are now willing to take risks with their careers


of ITDMs are now more willing to make a risky career move than they were two years ago. In comparison, the global average is at 65%.

Wrapping up

Organisations in Indonesia are seeing higher cross-functional collaboration with their IT departments, paving path to the democratisation of technology. In many organisations, non-IT departments are now handling some of their technology requirements by building their own applications using low-code or no-code platforms.

Though IT teams are garnering greater importance, the future of IT in organisations is becoming rather uncertain. Organisations are increasingly at the risk of losing their tech leaders, who are feeling neglected and concerned about their jobs. Organisations should assess and address the concerns of their tech leaders to avoid losing their valued talent.

Wrapping up

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