Meet our cohorts:

We surveyed 3,300 professionals working worldwide in IT and in other business functions. In North America (the United States and Canada), 500 decision-makers (DMs) in IT and other key business functions were surveyed in numerous private sector organizations. We've divided them into two broad categories: IT decision-makers (ITDMs), and business decision-makers (BDMs).

289

IT decision-makers (ITDMs)

211

Business decision-makers (BDMs)

The future of IT: Decentralization and
democratization

A majority have decentralized their IT.

74%

of ITDMs in the US and Canada say their organization has successfully decentralized their IT structures. This is far more than the global average of 64%.

But this is not without challenges, with security being a key concern.

56%

of ITDMs believe they'll face challenges in maintaining IT security levels.

41%

of ITDMs believe they'll face challenges in maintaining quality levels.

Democratizing IT with low-code applications.

99%

of ITDMs report that at least one department in their organization is creating its own applications using low-code or no-code platforms.

US and Canada lead in the adoption of low-code platforms.

76%

of all decision-makers agree that their organization encourages non-IT employees to develop their own applications using low-code or no-code platforms. This is the highest positive response globally.

North America is keeping
pace with the globe in the use
of AI and ML

94%

of BDMs in US and Canada say their organization has invested in AI and ML.
Preventing cyberattacks and providing automation are the top two areas where AI and ML are used in North America.

82%

of decision-makers (both ITDMs and BDMs) believe employees are trained and efficient at leveraging AI and ML technologies.

Areas where BDMs' organizations have invested in AI and ML

Chart

Based on the responses of BDMs

82%

of decision-makers (both ITDMs and BDMs) believe employees are trained and efficient at leveraging AI and ML technologies.

However, there are some challenges in making full use of technology.

The top barriers for the US and Canada are similar to the global averages, with a lack of training being the primary barrier.

Top barriers to employees making full use of technology

Chart

Based on the responses of BDMs

Approximately one-third of BDMs (37%) stated that the lack of accessibility was also a key barrier. This is 10% higher than the global average.

North American BDMs are more self-reliant when it comes to filling the knowledge gap.

The US and Canada broadly follow the global trend when it comes to technical training.

How does your department receive training in technology processes and tools

Chart

Based on the responses of BDMs

However, business teams here are a bit more self-reliant than their global counterparts: 55% of North American BDMs said they take care of their own training using online courses, as opposed to 43% globally.

Wrapping it up

The democratization of technology has, unsurprisingly, increased the importance of the IT department. The proliferation of technology throughout organizations has increased the technical proficiency of non-IT employees—but not to the extent that they can do without the IT department altogether.

However, even as technology evolves and becomes more pervasive across business functions, organizations are at risk of losing their tech talent. They need to look at ways to retain their IT leaders to ensure continued success.

Wrapping it up

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