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Desktop Central MSP Training

About Desktop Central MSP

This training is designed to equip users with the knowledge to work with Desktop Central MSP. In this training, you will learn about the best practices that helps you get started with Desktop Central MSP.

Course Agenda

Installation & Setup

Desktop Central MSP Architecture
Installing Desktop Central MSP

System Requirements
Installing the Server

Configuring Desktop Central MSP Server

Configuring the Firewall
Enabling Secure Communication
User and role based acccess control
Configuring Mail Server for email notifications
Changing Server Ports, Communication mode, etc.

Discovering the Domains
Adding Domains/Workgroups
Adding Computers to manage
Adding Remote Offices
Installing Distribution Servers

Defining IP Scopes

Configuring Agent Settings
Installing the Agent in Client Computers

From the Console
Using Windows GPO
Using Script
Manually

Configuring Firewall in Client Computers

Enable Automatic Configuration
Configure Manually
Ports to be opened in the Firewall

Verifying Agent Installation Status

Patch Management

Patch Management Workflow
Setting up Patch Management

Configure Proxy
Define System Health Policy

Update Patch Database

Includes latest patch database

Synchronize patch database periodically

Update manually
Schedule periodic updates

Identify Missing Patches
Install Missing Patches

Install a patch to all the required systems
Install all the missing patches to a computer

Enabling Patch Approval
Define automatic patch deployment
Exclude patches from being reported as missing
Schedule Patch Deployment
Verify the status of Patch Deployment
Patch Management Reports

Vulnerable Systems
Vulnerable Patches
Latest Patches

Patch Management Alerts

Notify when a task is complete

Software Deployment

Setting up Software Deployment

Creating a Network Share

Adding Software Packages

MSI Packages
EXE Packages

Creating Packages from Templates
Deploying the Software

Scheduling Deployment
Perform Pre- and Post- installation tasks

Verifying the status of deployment
Setting up Self Service Portal.

Asset Management

Scan for Assets

Scan Manually
Schedule Periodic Scan

Configure Email Alerts
Software Metering
Manage Software Licenses

Group Similar Software

Configure Prohibited Software
Inventory Reports

Software Reports
Hardware Reports
License Compliance Reports
Create Custom Reports

Configurations

Understanding User and Computer Configurations
Understanding Configuration States
Using Configuration Templates
Using Collections
Some Important Configurations

Securing USB Devices
Applying Security Policies
Deploying Custom Scripts.
File Folder Operations
User & Group Management

Configuration Status Report

Green IT – Power Management

Define and Apply Power Schemes
Shutdown Remote Computers

Shutdown Manually
Scheduled Shutdown

Shutdown
Lock Computer
Standby
Hibernate

Shutdown computers in specific Custom Groups
Wake up Remote Computers

Manually
Scheduled Wake up

Power Management Report

Securing USB Devices

Enable/ Disable USB Devices
User Level / Computer Level

Mouse
Disk Drive
CD ROM
Portable Devices
Floppy Disk
Bluetooth
Image
Printer
Modem

Tools

Remote Control

Settings

Ports used for Remote Control
Prompt for User Confirmation
Log connection reasons
Mode of Communication
Enabling Video Recording

Viewing Remote Desktop

Disable Remote keyboard and mouse
Swapping between multiple monitors.
Live Chat, Voice/video calling.
Collaborate with technicians.
Blacken Monitor when being controlled remotely.
Transfer Files between two Computers.
Shadow user.

System Tools

Scheduling Tasks

Check Disk
Clean Disk
Disk Defragmentor

Using Chat
System Manager

Reports

Active Directory Reports

Schedule Reports Update
Email Reports

User Logon Reports

Enable User Logon Reporting
View Logon History & Reports

Create Custom Reports
Create Custom Query Reports

Mobile Device Management

Setting Up MDM

Configuring NAT Settings
Configuring Proxy
Configuring Mail Server
Creating APNs Certificate for iOS
Configuring Authentication Policy

Device Enrollment

Manual Enrollment
Bulk Enrollment
Enrollment via Apple Configurator
Enrollment via Apple DEP
QR code enrollment
NFC enrollment
Windows ICD Enrollment
Enrolling Laptops, Desktops and Surface Pro

Profile Management

Creating Profiles
Creating Groups
Associating Profiles to Groups & Devices

App Management

Creating App Repository
Distributing Apps to Devices & Groups
Blacklisting & White listing of Apps
Silent app installation/unistallation/update
AFW for Android VPP for ios

Geo Tracking of Devices

Lost Mode
Location History

Single App Mode(Kiosk)
Remote Troubleshoot
Asset Management
Reports
Security Management

Remote Wipe
Corporate Wipe
Clear Passcode
Remote Lock

HelpDesk

Integration with any Help Desk Application

Ticketing
Alerts

Integration with ManageEngine ServiceDesk Plus

Workflow Integration

Asset Data
Software Deployment
Announcement & Chat

Complete Console Integration

Audit

Audit Actions performed using Desktop Central

Remote Control Operations
Inventory Alerts

Miscellaneous Configurations / Settings

Creating Custom User / Computer Groups
Personalizing Web Console
Schedule Database Backup

Course Objectives

Desktop Central training helps you IT staff learn the features offered by Desktop Central and to make them effectively use them to its fullest potential. At the end of this course, you will be able to use Desktop Central to:

Automate Patch Management of both Microsoft and Non-Microsoft applications
Distribute software applications to users and computers
Inventory software and hardware details of the network computers
Manage software license to ensure compliance and detect unauthorized software usage
Access remote computers to view/troubleshoot
Restrict USB device usage
Define and deploy power settings and go green
Configure windows desktop and applications

Who Should Attend

If you are an IT Manager, System Administrator, or an Operator, and have deployed Desktop Central in your network, this training helps you learn the Systems Management options available in Desktop Central and to take advantage of it in meeting your needs.

Signup for the Classroom Training, or Register for a training at your location now!