# ManageEngine - Training | Consulting Certification Programs

![ManageEngine Certification](https://cdn.manageengine.com/sites/meweb/images/training/images/training-banner.jpg)

## Course Agenda

### Introduction

- Password Management Challenges
- Password Manager Pro (PMP) - The Pragmatic Solution
- What you can do with PMP?
- Key Features
- Benefits

### Getting Started

- Connecting Web-Interface
- Arrangement of Web-Interface
- Important Terminologies

### Resource Management

- Resource Types
- Adding Resources Manually
- Adding Resource Details
- Adding Accounts
- Storing Documents, Digital Images, Keys
- Storing Website Credentials
- Settings for Remote Password Reset
- Password Reset by Deploying Agents
- Importing Resources
- Editing Resources
- Resource Groups
- Nested Resource Groups — Hierarchical arrangement of resource groups (feature coming up in the next release)
- Managing Resource Types
- Viewing Resources
- Retrieving Passwords
- Copying Password to Clipboard
- Changing Passwords
- Verifying Password Integrity
- Customizing Resource/Password Fields
- Password Policies
- Windows Service Account Reset
- Exporting Resources for offline access

### Password Access Control Workflow

- Significance of Access Control Workflow
- Implementing Request-Release Flow
- Approval Process
- Password Retrieval Use-Cases (when access control is enabled)

### Smartcard Authentication

- Smartcard Authentication for logging into PMP

### Automatic Login to Target Systems

- Auto Logon Helper — Introduction
- Defining Auto-logon Helper
- Automatically Logging in to Target Systems/Websites

### Application-to-Application Password Management

- Introduction to Password Management APIs
- Flavors of PMP APIs
- Configuring PMP API
- Commands to be used

### High Availability

- Significance
- Setting up High Availability
- Verifying High Availability Setup

### Reports

- Types — Canned Reports & Custom Reports
- Usage
- Password Reports
- User Reports
- General Reports
- Compliance Reports
- Exporting Reports in Different Formats
- Custom Reports - Tips

### Miscellaneous Operations & Tools

- Dashboard View
- Rebranding PMP
- Displaying Common Message to Users
- Changing Application Login Password
- Customizing Email Notification Content
- Personal Password Management
- Troubleshooting Tips
- Best Practices
- Maintenance Process
- Discussion

### Installation & Basic Settings

- Supported OS
- Minimum Hardware Requirements
- Supported Browsers
- Components of PMP
- Installation Procedure
- Installation as server startup service
- Ports used by PMP
- Mandatory Settings
- Managing Encryption Key

### Setting Up Users

- Various Ways of Adding Users
- Adding Users Manually
- Importing Users in Bulk
- Integrating Active Directory / LDAP
- Defining Roles
  - Administrator
  - Password Administrator
  - Password Auditor
  - Password User
- Grouping Users
- Managing Users

### Password Ownership & Sharing

- Sharing Resources with other Users/User Groups
- Sharing Resource Groups with other Users/User Groups
- Sharing Accounts With other Users/User Groups
- Sharing Accounts Groups with other Users /User Groups
- Defining Access Scope
  - View Only Privilege
  - Modify Privilege
  - Manage Privilege
- Transferring Resource Ownership

### Password Management Operations

- Configuring Bulk Password Reset
- Bulk Operations based on Resource Groups
- Scheduled Password Rotation
- Password Action Notifications
  - When Passwords are Retrieved
  - When Passwords are Changed
  - When Password Share is Changed
  - When Passwords Expire
  - When Password Policy is Violated
- When Passwords in PMP go out of Sync with the Actual Resource

### Two-Factor Authentication

- Introduction to Two-Factor Authentication (TFA)
- TFA using PhoneFactor Authentication
- TFA using Unique Password through Email
- RSA Integration

### Password Reset Listener

- Introduction
- Defining Scripts
- Defining Reset Listener
- Approval for Listener

### Backup & Disaster Recovery

- Database Backup — Options
- Live Backup
  - Setting up Live Backup
- Scheduled Backup
  - Setting up Scheduled Backup
- Disaster Recovery

### Audit & Notifications

- Audit Types
- Resource Audit
- Details Captured
- Audit Filters
- Exporting Audit Trails
- Setting Up Notifications
- User Audit
- Details Captured
- Audit Filters
- Exporting Audit Trails
- Setting Up Notifications
- Task Audit
- Details Captured
- Audit Filters
- Exporting Audit Trails
- Setting Up Notifications on the Occurrence of Audit Trails

### Optional General Settings

- Significance
- Swithching on/off features on need basis

## Course Objectives

The primary objective of this course is to enable you to securely store, access and administer shared administrative passwords.

At the end of the training, you should be able to:

- Set up Password Manager Pro
- Maintain a central repository of passwords
- Define and enforce standard IT practices and policies
- Define roles and access scope for users
- Control unauthorized access to shared passwords
- Set up disaster recovery

## Who Should Attend

IT Managers, IT administrators and Network Administrators who are looking to

- Eliminate password fatigue and security lapses by deploying a secure, centralized vault for password storage and access
- Improve IT productivity many times by automating frequent password changes required in critical systems
- Provide preventive & detective security controls through approval workflows & real-time alerts on password access
- Control access to sensitive IT resources and enforce standard password policies
- Meet security audits and regulatory compliance such as SOX, HIPAA and PCI

## Support

- Email: [certifications@manageengine.com](mailto:certifications@manageengine.com)
- US : +1 888 720 9500
- Intl : +1 925 924 9500
- Aus : +1 800 631 268
- UK : 0800 028 6590
- CN : +86 400 660 8680