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Webinar : Best Practices for IT Management and Applications Management

Thursday, April 9, 2015

11:00 GMT | 12:00 CET | 13:00 Egypt |
14:00 Saudi Arabia, Kuwait, Bahrain, Qatar | 15:00 UAE, Oman

Duration: 45 minutes + 15 minutes of Q&A

Speaker : Scott Riley, Director of Hosting and Cloud Services at GCI

Are Your Mission Critical Applications Really Performing?

Like many businesses today, you are perhaps transitioning your applications to the cloud, where thanks to flexible on-demand computing, you don't have to worry about the physical hardware. But, are your applications really performing as you want them to?

When services begin to slow down, is the root cause the service provider, the application, or have you increased your usage and need to look at your deployment? Often, by the time you get to investigate performance issues, they’ve gone away and you can’t replicate them. This can be frustrating, even worse, it could be massively damaging to your business if that slowdown happens again at exactly the wrong time.

In this session, hear from one of the UK's leading experts on IT management, Scott Riley, and see how you can implement a best practice approach to capacity management of your applications. Use the strategies suggested to baseline, monitor, develop, test, and assure that your mission-critical applications are always ready for business.


Note : A recording of the webinar will be made available to all registrants

Best Practices Covered

  • ITIL
    • Availability Management
    • Capacity Management
    • Service Development and Improvement
  • Key Principles Covered:
    • Effective service management inline with ITIL framework
    • Effective budgeting for system upgrades
    • Business Performance
    • Improved End-User Experience

Attendees of this webinar will learn:

  • Ways to optimise application deployment
  • Ways to create new metrics and set goals
  • How to identify and rectify bottlenecks
  • Best practices for every proposed change to application and deployment
  • How to plan for the future


Scott Riley

Scott Riley

Director of Hosting and Cloud Services at GCI

About Scott Riley

Scott is an IT services professional with 14 years expertise in the UK mid-market Service Provider industry; working in various roles for leading providers such as Energis, Pipex, Phoenix and GCI. He’s led technical teams to success across the UK in a number of areas including; Hosting and Datacentres, Network and Security, Pre-Sales and Product Development.

Most recently, Scott has developed strong virtualised solutions, managing the shift of the Service Provider focus from physical servers over to virtualised services and applications. Focusing on availability, accessibility and performance in the Cloud.

As a champion for Cloud and Hosting services, Scott directs the design of innovative solutions to meet the challenges of the modern workforce.

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