# How to send log files to the Endpoint Central MSP support team?

## Description

When you face issues while working with Endpoint Central MSP, it is mandatory for our experts to refer to your logs to resolve the issues you are facing. To provide an appropriate solution for your issue, you must send us log files along with a description of the issue and screen shots, depending on the issue.

There are two stages in sending the log files, they are:

- [Extracting the logs](https://www.manageengine.com/desktop-management-msp/help/endpoint-central/logs-how-to.html#extract)
- [Sending it to Endpoint Central support](https://www.manageengine.com/desktop-management-msp/help/endpoint-central/logs-how-to.html#upload)

## Extracting the logs

### List of Endpoint Central MSP Log Files and their Locations

The following are the list of logs, that might be needed for trouble shooting purposes. Kindly note that The Server **Log folder** has a fixed location and cannot be changed.You can find the steps to archive the logs and the steps involved in sending it to the Endpoint Central MSP support.

## Sending it to Endpoint Central MSP support

Ensure that the log files are zipped and ready to be uploaded. Kindly note that the logs can be uploaded from the Web Console by navigating to **Support > Create Support File**. If the Web Console is not accessible, follow the steps given below to send the log files to our support team.

1. From a web browser, connect to [this link.](https://bonitas.zohocorp.com/)
2. Specify the Ticket ID, if you have one.
3. Add the modules, of which the logs are uploaded.
4. Specify your email address and the address to receive notifications.
5. Specify the reason.
6. Click Add files to browse and select the required log files.
7. Click **Upload**.

**Note:** For uploading server log files, the server must be stopped prior to the upload and can be started once the files have been uploaded.

The zipped log files are successfully uploaded.