ServiceDesk Plus

2022 Magic Quadrant™ for ITSM Platforms

ManageEngine has been recognized as a Challenger in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.

Get a complimentary copy

Help desk management

Solutions for managing your IT help desk, customer support, and IT assets.

ServiceDesk Plus

Full-stack ITSM suite

ServiceDesk Plus

  • Web-based IT help desk software with integrated asset and project management built on industry-standard ITSM best practices
  • Used by more than 120,000 companies
  • Available in 29 different languages
ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

ServiceDesk Plus MSP

  • Web-based full-stack ITSM solution with integrated asset management built specifically for MSPs
  • Bill each client effectively and accurately
  • Rebrand each account separately
SupportCenter Plus

Customer Support and Help Desk Management

SupportCenter Plus

  • Web-based customer support software
  • Manage customer tickets, account, and contact information
  • Track and manage customer emails as trouble tickets with a robust email management system
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly
ServiceDesk Plus MSP

Asset Lifecycle Management


  • Discover and monitor all your IT assets (hardware and software) from one place
  • Make informed decisions on planning and purchases
  • Know the total cost of ownership of an asset
  • Ensure software licence compliance
  • Manage the complete IT asset lifecycle
  • Maximize benefits from assets
Zoho Assist

Remote Support Software

Zoho Assist

  • No prior installation required to start a remote session. Supports multiple monitors
  • On-demand remote support sessions both inside and outside LAN
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible
  • Web-based solution to support remote customers with unique session ID
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol
Remote Access Plus

Remote Access Software

Remote Access Plus

  • HIPAA compliant advanced Remote Control to troubleshoot any issue.
  • 12+ handy tools to remotely resolve issues in lightening speed.
  • Voice, video and text chats to instantly communicate with end-users.
  • Collaborative troubleshooting with multi-monitor support.
  • User confirmation and ability to record remote sessions.
  • Real-time logging and reports.
  • Power options to optimise production costs & boost productivity.

Customer Stories

  • Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didn't take much time to implement.

    - Shaheed Abdul Cader, Al-Rabie Saudi Foods Co Ltd

  • Ease of use, quick implementation, UI is very different as any other toolsets of Big 4, very well bundled toolset and no additional modules/addons

    -Nitin Siddamsetty, SmartWorld

  • ServiceDesk Plus is an ITIL® wizard, makes ITIL® easy.It's affordable, fast and flexible, covers every aspect of helpdesk what our businesses need.

    -Aaron Bockelie, Warner Bros Games