With the exponential growth of information technology, help desk administrators increasingly struggle to live up to their organisation's business needs. According to Gartner, the average first-call resolution rate is only 65.4 percent. No doubt, part of the issue is not being able to integrate standalone applications or effectively control the ticket resolution process. But these challenges can be easily overcome by streamlining your incident, asset, and change management processes with the right ITIL techniques.
Join us for a free webinar on how to build effective ITSM by designing process workflows, setting user roles and responsibilities, and tracking milestones and tasks. If you attend, you'll receive a free ITIL white paper. Also, a recording of the webinar will be sent to all the registrants.
This webinar will cover:
- How to correctly balance process, tools, and people for effective ITSM.
- How to manage licenses and other IT assets effectively.
- ITSM best practices and tips.
- Real-world customer case studies of ManageEngine ServiceDesk Plus.
If you're an IT manager, help desk administrator, or ITSM professional, check out this webinar to get the most out of your ITSM.
Webinar Schedule
Date: Thursday, August 25, 2016
Time: 11 AM –12 PM BST
If you have any questions about the webinar, please send an email at sneha.paul@zohocorp.com
