Island County, located in Washington, is responsible for delivering essential public services to its community. As the IT Systems Manager, Scott Bestn oversees critical infrastructure including systems, servers, storage, and application clusters, ensuring smooth operations and data security across the county’s IT landscape.
Island County
Government
USA
Island County’s IT team, led by Bestn, needed a unified security solution that could deliver complete visibility into their infrastructure. Before Log360, they did not use a dedicated SIEM solution, which made it difficult to track security incidents, investigate suspicious activities, and generate compliance reports. The team needed a tool that would not only alert them but also offer in-depth insights and flexibility to adapt to their internal processes.
Island County needed a centralized platform to monitor all endpoints. A single-pane-of-glass approach was vital to eliminate blind spots and enable real-time visibility.
They required detailed logs and real-time alerts. Surface-level insights weren’t enough for identifying critical events like failed logins or file deletions.
Quickly tracing what happened, who did it, and when was a challenge. Manual investigation methods slowed down incident response.
The team needed flexible configurations. Custom alerts, reports, and scoped technician access were essential for operational efficiency.
After implementing Log360, Island County experienced clear improvements in operational efficiency, security visibility, and incident response. The tool didn’t just meet their expectations; it helped them discover and address issues they weren’t previously aware of.
The team could quickly investigate who deleted files, detect multiple failed login attempts, and identify unauthorized changes to MFA settings. This led to quicker responses and better accountability across departments.
Automated alerts and scheduled reports reduced the manual workload of the IT team. Repetitive investigation tasks that used to take hours were resolved in minutes, freeing up resources.
With real-time alerts and in-depth audit trails, Island County now proactively monitors high-risk activities. This has significantly improved their ability to respond to potential threats.
Although not heavily tied to regulations like HIPAA, the platform provided built-in capabilities to support compliance needs, giving the team peace of mind during audits.
Scott Bestn, IT systems manager, Island County
Island County chose Log360 after evaluating other SIEM tools that failed to meet their depth and breadth requirements. Unlike competing solutions, Log360 offered complete visibility across workstations and servers, along with the ability to drill down into logs for detailed insights. Its support for real-time alerts, custom reporting, and role-based access controls made it a flexible fit for their evolving IT needs. Bestn also appreciated the platform’s adaptability, including custom patches that improved user experience and efficiency.
Scott Bestn, IT systems manager, Island County
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.
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