Maintainer Corporation gains complete IT visibility and increases team productivity with ManageEngine

Challenges

Before turning to ManageEngine, Maintainer faced significant cybersecurity challenges. After three ransomware attacks, it became clear that relying solely on traditional antivirus solutions was insufficient. The IT team lacked deep visibility into their environment and needed a comprehensive way to monitor, analyze, and act on critical events across their network.

Solution

After exploring multiple options, Clark Davidson, IT manager at Maintainer, chose ManageEngine's suite of solutions, including EventLog Analyzer, Log360, DataSecurity Plus, ADAudit Plus, and UEBA. These tools seamlessly integrate, offering a unified dashboard and allowing Davidson to easily monitor the organization's entire IT ecosystem.

Key benefits

• Improved IT efficiency: Maintainer's small IT team can now redirect their time towards strategic initiatives. Tasks that previously consumed hours, like manually searching event logs, are now completed in minutes through intuitive dashboards and automated reports.
• Strengthened data governance: DataSecurity Plus empowered Maintainer to gain insights into sensitive information storage, identify duplicate and unnecessary files, and monitor potential data exfiltration attempts—whether through printing, emails, or USB drives. This strengthened internal controls and minimized data loss risks, especially when employees exited the organization.
• Real-time threat detection: Thanks to Log360's comprehensive threat management and correlation reports, Maintainer can swiftly identify suspicious activities, including brute-force attacks. Previously, threat detection was virtually non-existent; today, actionable alerts are instantly surfaced.
• User behavior analytics: UEBA has become Davidson's favorite feature, providing real-time anomaly detection across both Windows and non-Windows systems. It has helped tie together insights from EventLog Analyzer, ADAudit Plus, and DataSecurity Plus, offering a holistic view of unusual activities that might signal internal or external threats.
• Active directory monitoring: ADAudit Plus allows the team to track end-user login behaviors and identify irregularities before they escalate into bigger issues. A simple password reset call has become proactive support rather than reactive troubleshooting.
• Seamless integration across the IT stack: Maintainer leverages EventLog Analyzer not just for endpoints but also for network devices like switches and firewalls. Monitoring these critical points ensures they're protected from both internal mishaps and external threats.

Why ManageEngine?

Maintainer chose ManageEngine for two major reasons: An unbeatable combination of feature depth and affordability. Davidson also praised the outstanding customer support, highlighting how responsive and collaborative the team has been, even incorporating his feedback into future product enhancements.

The results

With ManageEngine's unified solutions, Maintainer has achieved better security visibility, minimized risk, improved operational efficiency, and empowered its small IT team to focus on higher-value initiatives. Davidson has already recommended ManageEngine to several peers and sister companies for its straightforward deployment, rich functionality, and excellent ROI.

About Log360

Log360 is a unified SIEM solution with integrated DLP and CASB capabilities that detects, prioritizes, investigates, and responds to security threats. Vigil IQ, the solution's TDIR module, combines threat intelligence, an analytical Incident Workbench, ML-based anomaly detection, and rule-based attack detection techniques to detect sophisticated attacks, and it offers an incident management console for effectively remediating detected threats. Log360 provides holistic security visibility across on-premises, cloud, and hybrid networks with its intuitive and advanced security analytics and monitoring capabilities. For more information about Log360, visit manageengine.com/log-management/ and follow the LinkedIn page for regular updates.