Can't Setup Device – Error during Device Owner / Admin Enrollment

Problem

When attempting to enroll an Android 9.0 or above device as a work device (Device Owner mode), the error message “Can’t setup device” may appear, preventing successful enrollment.

Cause

The error may occur due to one of the following reasons:

• Wi-Fi connectivity issue
• Firewall or proxy blocking.

Resolution

1. Check Wi-Fi Connection

• Try connecting the device to a different Wi-Fi network or use a mobile hotspot.
• If the issue is resolved, the problem was with the original Wi-Fi network.

2. Verify Firewall/Proxy Settings

• Ensure that the required ManageEngine MDM domains and ports are allowed in your firewall or proxy.
• Refer to the list of required network exceptions here.

After confirming connectivity and firewall settings, retry the enrollment process.

Note: If the problem persists, contact mdm-support@manageengine.com (MDM On-Premises) or mdmcloud-support@manageengine.com (MDM Cloud).