New MDM payload does not match with the old one

When an iOS device is being enrolled, sometimes the error message "The new MDM Payload does not match with the old one" pops up on the device. This can interrupt with the device's enrollment, making it impossible to proceed further. Read below to find out how to resolve this issue and successfully enroll your iOS device.

Problem

You are trying to enroll an iOS device and get the error message "New MDM Payload does not match with the old one".

Cause

This error occurs when the device is already enrolled with MDM. 

Resolution

If this error is displayed, you need to perform the below steps on the device:

1. Navigate to Settings -> General -> Profiles & Device Management.

1. Remove the existing MDM Profile. 

1. Enroll the device again.

Applies to: iOS Enrollment, Device Enrollment, Managing Mobile Devices

Keywords: Enrollment failure, Mobile Device Management, Managing iOS Devices