ServiceDesk Plus Cloud Integration with OpManager

Integrating ServiceDesk Plus Cloud with OpManager will automatically sync all IT devices on your network with the help desk software.

Listed below are the various device categories and the corresponding fields that will be synced on SDP cloud integration with OpManager.

Category Fields
Router IP Address
DisplayName
DNS Name
System Description
Vendor
Type
Uplink Dependency
Monitoring Protocol
Serial Number
Status
RAM
Switch IP Address
DisplayName
DNS Name
Type
System Description
Vendor
Uplink Dependency
Status
Monitoring Protocol
HardDisk Size
RAM
Domain Controller IP Address
DisplayName
DNS Name
Type
System Description
Vendor
Uplink Dependency
Status
Monitoring Protocol
HardDisk Size
RAM
Server IP Address
DisplayName
DNS Name
Type
System Description
Manufacturer
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Status
RAM Size
HardDisk Size
Load Balancer IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Firewall IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Status
RAM Size
HardDisk Size
Printer IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
FC Switch IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Manufacturer
Model
Product Description
Serial Number
PDU IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
HardDisk Size
Ram Size
Storage IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
RAID IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number Tag
Manufacturer
Model
Product Description
Serial Number
Tape Library DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Manufacturer
Model
Product Description
Serial Number
UCS IP Address
Display Name
DNS Name
Type
System Description
Vendor
Monitoring Protocol
Status
uplink dependency
ram
harddisk size
UPS DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
Wan Accelerator IP Address
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Service Tag
Serial Number
hardDiskSize
ramSize
HyperV host Entity Name
Vendor
Version
Hardware Vendor
Logical Processors
Number of NICs
CPU Cores
CPU Model
Average CPU Speed(MHZ)
Power State
HyperV VM Entity Name
Host Name
OS Name
Power State
No of CPU
No of VDisks
No Of NIC
Memory
Memory reservation(MB)
CPU Limit(MHz)
CPU Reservation(MHz)
Nutanix cluster IP Address
Display Name
Total No Vms
Type
UUID
No Of Disk
No Of StorageContainer
Monitored VMs
AOS Version
NCC Version
Storage Capacity (GB)
No Of Host
Redundancy Factor
Nutanix Server IP Address
Display Name
Hypervisor
Cluster Name
Disk Capacity (GB)
Total VMs
Memory (GB)
CPU Model
CPU Cores
UUID
Total Disks
Nutanix VM IP Address
Display Name
Entity Name
Is VM Controller
Cluster Name
OS NAME
Host Name
Power State
Disk Capacity (GB)
Memory Reserved capacity
Memory (GB)
vCPUs
VMware VM Entity Name
UUID
Host
vCenter Server
Power State
Connection State
CPU speed
Memory Overhead
Memory
CPU
VMWare Entity Name
Vendor Name
Build Info
OS Type
Hardware vendor
CPU Model
CPU Cores
Hardware Model
CPU Speed
Memory Capacity (MB)
Total Vms
Number of NICs
Number of HBAs
Connection State
vCentre Entity Name
UUID
Host
vCenter Server
Power State
Connection State
CPU speed
Xen Server Is Master
Pool
Entity Name
Version
NIC Count
CPU Speed
CPU Model
Memory Capacity
CPU Cores
Xen VM Entity Name
Host
Power State
NIC Count
Memory
No of CPU
UUID
Memory Overhead
Tool Status
Worstation IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Poll Using
Service Tag
Serial Number
Status
HardDisk Size
RAM Size
Unknown IP Address
Display Name
DNS Name
Type
System Description
Vendor
Uplink Dependency
Monitoring Protocol
Status

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