# Download Service Pack ## OpManager ## OpManager - Build Number 12.8.708 - **General:** A Remote Code Execution (RCE) vulnerability was identified in a third-party package and has been resolved. - **General:** In some cases, Log360 audit logs were not being forwarded after the service startup. This issue has now been resolved. - **OpManager:** From `128690`, under LicenseManagement -> ManageUsage -> LiteDevices, the access points list was not displayed. This issue has now been resolved. ### Eligible Build Numbers: 12.8.000 and above. [![OpManager Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_7_0_8.ppm) [![OpManager Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-opm-btn.png)](https://www.manageengine.com/network-monitoring/download.html) \* - To migrate from build numbers 12.4.000 to 12.4.196 to the latest build, click here. \* - **SHA256 for the PPM:** `f5a5c452dedec5cfef23b8ce114cb67399b46efdcdaa53c32363ed410f408013` [![](https://www.manageengine.com/images/appstore-icon.png)](https://itunes.apple.com/us/app/opmanager/id561926637?mt=8) [![](https://www.manageengine.com/images/playstore-icon.png)](https://play.google.com/store/apps/details?id=com.manageengine.opm) Read and accept the [License Agreement](https://www.manageengine.com/network-monitoring/license.html) before downloading this software. ### Steps to upgrade Service Pack: **I. For builds 12.8.000 and above** 1. Shut down OpManager/NetFlow Analyzer/Network Configuration Manager/Firewall Analyzer/OpUtils. (If the application is running as a Windows service, stop the service from **Control Panel > Services** window and close the window.) 2. Start the Command Prompt as an administrator: Search for “cmd”, right-click **Command Prompt**, then select **Run as administrator**. 3. Backup database - [click here](https://www.manageengine.com/network-monitoring/help/data-backup-and-restoration.html). to know the steps. 4. End the processes: Open the Task Manager and make sure the processes java.exe or wrapper.exe of the application are terminated. 5. Backup the application folder. Make a copy of the '' folder. This will back up the product configuration settings. 6. Launch Update Manager: 1. **Windows OS:** Go to the /bin folder and run the script UpdateManager.bat 2. **Linux OS:** Go to the /bin folder and run the script UpdateManager.sh 7. Click the **Browse** button to select the upgrade pack file (the .ppm file that you downloaded) and choose **Install**. 8. Follow the on-screen instructions to apply the service pack 9. Once the upgrade is complete, start the service for the changes to take effect. **Note:** Applications Manager plugin, if present, should be upgraded to version 14540 or above before upgrading OpManager from version 12.5 to 12.5.100 and higher versions. **II. For builds 12.7.000 to 12.7.317** Upgrade to build 12.8.004 To download 12.8.004, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_4.ppm). **III. For builds 12.6.000 to 12.6.329** Upgrade to build 12.7.007 To download 12.7.007, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-7_0_0_7.ppm). **IV. For builds 12.5.000 - 12.5.664** Upgrade to build 12.6.007 To download 12.6.007, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-6_0_0_7.ppm). **V. For builds 12.4.000 - 12.4.196** **Step 1:** Upgrade to build 12.5.011 To download 12.5.011, [click here](https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-5_0_1_1.ppm). **Points to note:** - Back up your DB and VM snapshot folder before initiating the upgrade. - Antivirus has to be disabled until the upgrade is complete. - All files and folders under the /pgsql directory should be closed before initiating the upgrade. - No file under the /pgsql directory should be opened during the upgrade process. - The free disk space should be greater than **1.25x** the size of the /pgsql/data folder. **Step 2:** Upgrade to build 12.5.383 **Points to note:** - You will not be able to upgrade from build 12.5.011 to 12.5.383 if the historical migration is not complete. - The migration details can be checked under **Settings > General Settings > Migration Status**. - Applications Manager plugin, if present, should be upgraded to version 14540 or above before upgrading OpManager from version 12.5 to 12.5.100 and higher versions. --- ## Applications Manager ## Applications Manager Build Number 180402 ### Upgrade to the latest PPM with feature enhancements and recent bug fixes. [![Applications Manager Service Pack](https://cdn.manageengine.com/network-monitoring/images/v1/itom-ppm-btn.png)](https://www.manageengine.com/products/applications_manager/54974026/ManageEngine_Applications_Manager_18_0_SP-0_4_0_2.ppm) [![Applications Manager Download](https://cdn.manageengine.com/network-monitoring/images/v1/itom-dwn-apm-btn.png)](https://www.manageengine.com/products/applications_manager/download.html) \* - **SHA256 for the PPM:** `c7a6127a21171957b884b2bf44bd7764980a0566042e0ce8ac343dd51cd2c4b9` \* - This pack can be updated directly by users with Build No. 170000 & above. \* - For older versions, [visit this page](https://www.manageengine.com/products/applications_manager/service-packs.html). Read and accept the [License Agreement](https://www.manageengine.com/products/applications_manager/license.html) before downloading this software. ### Steps to update service pack: 1. Shut down Applications Manager as you normally do. 2. Start command prompt as an administrator. [View screenshot](https://www.manageengine.com/products/applications_manager/images/cmd-admin.png) 3. Via command prompt, execute the **shutdownApplicationsManager.bat -force** command (**shutdownApplicationsManager.sh -force** for Linux) from the *'Applications Manager Home'* folder. 4. As a best practice, take complete backup of 'Applications Manager Home' directory. SQL backend users should connect to SQL Management Studio & backup the AMDB database as well. [click here](https://msdn.microsoft.com/en-IN/library/ms187510.aspx). to know how to backup SQL database. 5. Run the **updateManager.bat** script (**updateManager.sh -c** for Linux) under the *'Applications Manager Home/bin'* folder which invokes the Update Manager tool. 6. Browse and select the Service pack file (.ppm) saved in your computer. 7. You might be asked to import the **ManageEngine public key certificate** ([ppmsigner_publickey.crt](https://www.manageengine.com/certificate/ppmsigner_publickey.crt)) file during the upgrade process. If asked, download the certificate file from the same link, then browse and select the downloaded file to proceed further. **Note:** This is a one-time process done to verify the integrity of the service pack (.ppm) file. 8. Click **Install** to initiate the upgrade process. 9. Once you see the "Installed" message on your screen, click **Finish** to complete the installation. 10. Start Applications Manager Server. **Note:** To rollback to the old version, rename the existing 'Applications Manager Home' directory and restore the complete backup copy of this directory. SQL backend users should connect to SQL Management Studio & restore the AMDB database backup as well. [Click here](https://technet.microsoft.com/en-us/library/ms177429%28v=sql.105%29.aspx) to know how to restore the SQL database backup.