# Building customer relations through world-class support.
Experience faster, reliable and more personalized technical support as part of our commitment to equip your business with a top-notch network monitoring solution.
**Toll free:** +1-888-720-9500
**US:** +1 888 791 1189
**Intl:** +1 925 924 9500
**Aus:** 1800 631 268
**UK:** 0800 028 6590
**CN:** +86 400 660 8680
## Our Support Services
### High priority
You will always be our first. Get expedited support with a dedicated technical account manager.
### On-demand assistance
Our premium support gets you help when you need it. No excuses. No hassles.
### Expert solution
Support from highly-trained professionals with assistance from OpManager's engineers.
### Online onboarding assistance
Reduce the time taken to enter production with online onboarding and initial product set up/ tuning assistance.
### Round-the-clock support
Get round-the-clock help with our 24x7 email support and 24x5 call and chat support.
### Upgrade assistance
Forget about interruptions with improved technical assistance during major upgrades, service pack installations, migrations, etc.
### Quarterly reports
Receive reports on all your support requests, the features you've used and get recommendations on new features.
### Periodic health check-ups
Ensure peak-performance from OpManager with up to 3 periodic health check-ups per year.
### Enhanced SLA
Enjoy a stricter service level agreement (SLA) in terms of a 6 hour response time from our support executives.
## Support Plans
| Features | Regular Support | Premium Support |
|---|---|---|
| Editions Supported | All paid editions | All paid editions |
| Availability | All customers | All customers |
| Cost | **Subscription Model:** Included
**Perpetual Model:** 20% of the product fee | **Subscription Model:** 20% of the subscription fee
**Perpetual Model:** 35% of the product fee |
| Acknowledgement of Support Request | 8 hrs | 3 hrs |
| Email Support | 24x7 | 24x7 |
| Phone Support | — | 24x5 |
| Live Chat Support | 9x5 | 24x5 |
| Online Resources | Yes | Yes |
| Support via Remote Connection | Yes | Yes |
| Service Pack | Yes | Yes |
| Minor Release | Yes | Yes |
| Global Escalation Team | — | Yes |
| Customer Portal | — | Yes |
| Training (Online - 8 hours) | — | Yes |
| Dedicated Technical Account Manager | — | Yes |
| On-boarding Support | — | Yes |
| Quarterly Report [Feature usage + Feature recommendation] | — | Yes |
| Periodic Health Check | — | Yes |
| Upgrade Readiness Check | — | Yes |
| Optimization Services | — | Yes |
## Help Center
Please fill this form and we'll contact you shortly. You can also drop an email at [opmanager-support@manageengine.com](mailto:opmanager-support@manageengine.com).
### User Forums
We have a thriving user base where you can interact with like minded IT professionals.
**Discuss with other** [OpManager Users](https://forums.manageengine.com/opmanager).
### Contact Number
Please feel free to call us at the toll free or regional numbers.
**Toll free:** +1-888-720-9500
### Regional Numbers
**US:** +1 888 791 1189
**Intl:** +1 925 924 9500
**Aus:** 1800 631 268
**UK:** 0800 028 6590
**CN:** +86 400 660 8680
## Related Products
- [Network Monitoring](https://www.manageengine.com/network-monitoring/?relPrd)
- [Bandwidth Monitoring & Traffic Analysis](https://www.manageengine.com/products/netflow/?relPrd)
- [Network Configuration Management](https://www.manageengine.com/network-configuration-manager/?relPrd)
- [Switch Port & IP Address Management](https://www.manageengine.com/products/oputils/?relPrd)
- [Firewall Management](https://www.manageengine.com/products/firewall/?relPrd)
- [Network Monitoring Software for MSPs](https://www.manageengine.com/network-monitoring-msp/?relPrd)
- [IT Operations Management](https://www.manageengine.com/it-operations-management/)
- [Application Performance Monitoring](https://www.manageengine.com/products/applications_manager/?relPrd)