# Exceptions List of Proxy Server

**Last Updated On**: 06 Aug 2026

## Exclusions to be done in Patch Manager Plus Server

This document provides details on the domains accessed for downloading latest patch information, patches and software.

## Patch Manager Plus Domains

These websites will have the latest patch information along with the download URLs. During Patch DB sync, the Patch Manager Plus server accesses the following domains to download the necessary files for updating the customer database with the latest patch information.

| Domain URL | File Extensions |
|---|---|
| patchdb.manageengine.com<br>updates.manageengine.com<br>updates-us.manageengine.com | .sql, .xml, .xml.gz, .7z, .gz, .dll.gz, .json.gz, .zip, .json, .exe |

For log upload and troubleshooting, ensure that the following domains are reachable from the server:

- https://creator.zoho.com
- https://bonitas.zohocorp.com
- bonitas.zohocorp.eu (for EU region users)
- zstaticcontents.com (for Japan region users)

**Note:**

- If you are from the EU region, ensure that all three domains are configured.
- If you are not from the EU region, only the first two domains need to be configured.

## Patch and Software Domain Exclusions

For Red Hat Linux machines, the below given website must be given appropriate permissions for it to be accessible from the product server.

- https://access.redhat.com/ (below 11.3.2440 build)
- https://cdn.redhat.com/ (above 11.3.2440 build)

Similarly, for SUSE Linux machines, ensure that the following domains are reachable from the server.

- https://scc.suse.com/subscriptions
- https://updates.suse.com

For downloading WinPE tools and drivers, ensure that these domains are reachable from the server:

1. https://learn.microsoft.com/ – To download WinPE ADK tool
2. https://www.dell.com/ – To download WinPE drivers
3. https://ftp.hp.com/ – To download WinPE drivers
4. https://support.lenovo.com/ – To download WinPE drivers

_Last updated on **Aug 06, 2026**_

> **Note:** The Windows OS, Windows Server, Windows Driver & BIOS, Windows Third-Party, Mac OS, Mac Third-party, Linux, and Software Templates sections contain extensive domain URL tables (Sl. No. 1–1015 for Windows Third-Party, and similarly large structured tables for other platforms). These tables list:
>
> - **Sl. No.**
> - **Domain URL**
> - **Application Name**
> - **File Type**
>
> Due to their size (thousands of rows), they must be preserved exactly as provided in the source when maintaining exclusions. Refer to the original documentation for the complete structured tables:
>
> https://www.manageengine.com/patch-management/help/server/exceptions-list.html

## Exclusions to be made in Patch Manager Plus Agents and Distribution Server

The below file extensions must be excluded in the Patch Manager Plus Agent/Distribution Server for patch detection, deployment and other agent functionalities.

| Windows | Mac | Linux |
|---|---|---|
| .xml, .xml.gz, .gz, .7z, .Json, .zip, .Json.gz, .dll.gz, .exe, .exe.gz, .crt, .pem, .json, .properties, .xz, .tar, .tar.gz, .svg, .gif, .bin, .txt, .list, .ISO, .yaml.gz, .yml.gz, .repo, .bz2, .config, .conf, .manifest, .BAT, .VBS, .PY | .json, .plist, .properties, .xml, .py, .sh, .scpt, .pl, .command, .7z, .bz, .bz2, .gz, .pkg, .mpkg, .tar, .tar.gz, .xml.gz, .zip, .jpg, .gif, .png, .mobileconfig, .otf, .ttf | .json, .xml, .zip, .xz, .tar, .tar.gz, .gz, .bin, .py, .bz, .properties, .xml.gz, .repo, .sh, .bash, .ksh, .csh, .tcsh |

## Domains

Exclude these Domains in the firewall and proxy settings:

- *.zoho.com
- *.zoho.eu
- *.zoho.in
- *.zoho.com.au
- *.zoho.com.cn
- *.zoho.jp
- *.zoho.uk
- *.zoho.sa
- *.zohocloud.ca
- *.zohomeeting.com
- *.zohomeeting.com.cn
- downloads.zohocdn.com.cn
- *.zohocdn.com.cn
- *.zohoassist.com.cn
- downloads.zohocdn.com
- *.zohocdn.com
- *.zohoassist.com
- gateway.zohoassist.com

## Ports

Allow the following ports in your firewall settings:

TCP and WebSocket ports **443**.

## Directories

Exclude the following directories from your firewall and anti-virus settings:

- 32 bit OS – %programfiles%/ZohoMeeting
- 64 bit OS – %programfiles(x86)%/ZohoMeeting

## Files to Whitelist in Antivirus (AV)

- agent.exe
- agent_ui.exe
- ZAFileTransfer.exe
- Connect.exe
- ZAService.exe
- Connect_V2.exe
- ZAAudioClient.exe