What is a cookie?

A cookie is a small text file that is stored on your computer or other internet connected device in order to identify your browser, provide analytics, remember information about you such as your language preference or login information. They're completely safe and can't be used to run programs or deliver viruses to your device.

What type
of cookies does
ManageEngine
use?

Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires or you delete your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first party cookies".

Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:

  • Strictly Necessary
  • Functional/Preference
  • Analytics

Strictly Necessary

Strictly Necessary

Strictly Necessary cookies are necessary for our website to function and cannot be switched off in our systems. They are essential in order to enable you to navigate around the website and use its features. If you remove or disable these cookies, we cannot guarantee that you will be able to use our websites.

Cookie Name Purpose Validity
_z_identity Manage the user's login session Session
IAMTFA* Two-factor authentication validation Session
_zsudc Manage custom domain login sessions Session
zidp Maintain OpenID sign in options Session
tfa_ac Two-factor authentication management Session
clientauthtoken Support sign in for client portal Session
_iamadt, _iambdt Manage logged in user session 1 month
zipStore IP locale country value for proper website operations1 day
AKA_A2 Performance optimisation in loading of pages 1 hour
dcl_bd Stores the base domain of the current dc(data center) for proper cross data center domain navigation Session
is_pfx Stores the current web URL domain prefix information Session
csr* / *csr* / *csr, zfccn Website security Session
AWSALB Load balancing in SDP help pages 1 week
helpiq_session Maintain user session in SDP help pages Session
helpiq_default_site Stores the ID of the SDP help pages 1 day
dcl_pfx_lcnt Navigation through cross-domains Session
JSESSION_ID HTTP session token identifier Session
stk, rtk Login, Signup - Success & failure analysis Session
_imtrem Manage the 'Remember me' option Session
PHPSESSID PHP session cookie associated with embedded content from this domain. 2 days
acc_ver Redirect to the new user interface of Zoho accounts page 1 year
isiframeenabled Manage the loading of some static containers for better UI client performance 1 day
uesignValidate client ID while loading previous visit chats1 month
DMCloudLabVersion Used for Version Redirection 60 Minutes
DMCloudRedirectionEnabled Used for Version Redirection 60 Minutes
thrive_ref_id User to attribute affiliate redirection 15 days

Functional/Preference

Functional/Preference

Function/Preference cookies allow us to remember the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page) in order to provide a more personalised online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them again the next time you visit the page.

Note: The live chat widget will not work if the functionality/preference setting is disabled.

Cookie Name Purpose Validity
ME_RG, ME_CC, ME_CT, ME_CN Obtain region, country code, city name and country name based on the visitor's IP address 1 year
CountryCodeME, CountryNameME Obtain country code and country name based on visitor IP address 1 year
has_js Check if JavaScript is enabled in the visitor's browser Session
isiframeenabled Manage the loading of some static containers for better UI client performance 1 day

Analytics

Analytics

Analytics cookies help us improve the way our websites work (e.g. by ensuring that users are finding what they are looking for easily). These track information about visits to the websites so that we can make improvement and report our performance. For example: analyze visitor and user behavior so as to provide more relevant content or suggest certain activities. These cookies also collect information about how visitors use the websites, which site the user came from, the number of each user’s visits and how long the user stays on the websites. We might also use analytics cookies to test new pages or features to see how users react to them.

Cookie Name Purpose Validity
gtm_ME_source Store referral source information 3 months
ME-MarkRefURL Store referral source informatione 3 months
ME-PageURL Store page URL along with source information Session
ME-MarkSrc Store referral source information Session
diduser Track number of installations of our installable products Session
*_zldp, *_siqid,*_uuid Understand visitors behaviour across our website 2 years
*_zldt Count number of visits to a page 1 day
zabUserId, zabHMBucket, zabBucket, zabVisitId, ZabSplit, ztpctest, zab_* Manage, analyse and understand visitor behaviour across our website 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour
*zsrv0.*, zsr*, ps_payloadSeqId Understand visitors behaviour on a webpage 2 hours
zft-sdc This cookie stores metadata ( entrances, source etc) of a session which is used by full tracking. 1 day
zia_{exp key - alphanumeric} This cookie is set when user provides Identity information by using identifier API 1 year
zps-tgr-dts This cookie contains session level metadata related to pagesense triggers. 1 year
^zsc[0-9a-z]{32}$ This cookie is set when a new session is started in full tracking. This cookie is used to identify the current session for full tracking. 1 day

What is a third-party cookie?

A third-party cookie is one which is not set by the website that you are visiting (eg. cookies set by youtube.com on manageengine.com). Some of Zoho Corp's own technologies and applications may be hosted in a domain that is a third-party to the domain that you may be visiting. However, our commitment extends to the other domains that we own.

However, ManageEngine does not allow third-party tracking companies to set cookies or other trackers on our website as part of our commitment to protect the privacy of our users with the utmost care. When we embed content that is hosted on a third-party's platform on our website, the third-party may set cookies on your browser which are usually for the purposes of providing the service as intended (such as for bandwidth management, to store your preference of language, tracking consent and for collecting anonymous statistics such as the number of times a video has been streamed). Wherever possible, we choose the most privacy friendly options such as Privacy Mode, Anonymous Statistics Only, to ensure we guarantee you privacy. However, some of the properties of such embeds may not be fully under our control such as our ability to control cookies that are set by these third-parties unilaterally when the webpage embedded with such content loads.

Here is the list of the cookies set by such third-party company embeds on our website

Cookie Name Purpose Validity Third Party Name
PREF This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. 8 months YouTube
YSC Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. Session YouTube
VISITOR_INFO1_LIVE Measures your bandwidth to determine whether you get the new player interface or the old. 8 months YouTube
use_hitbox Increments the views counter on the YouTube video 8 months YouTubes

How you can manage cookies?

Cookie preference manager

You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the left bottom most corner of the webpages.

Browser settings

Most browsers allow you to control cookies through their 'settings' preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

Disclaimer

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.