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Case Study

Case Study in BFS domain: Abkuwait

How Al-Ahli Bank Streamlined Security and Compliance Using ManageEngine ADManager Plus

Company : Al-Ahli Bank
Industry : Banking and Financial
Location : Kuwait (Middle East)

About Al-Ahil Bank

Al-Ahli Bank is a leading bank in Kuwait (Middle East), with an employee strength of around 700. The bank is involved in lending capital to retail and commercial organizations to a great extent. With around 18 branches in Kuwait and UAE, Al-Ahli Bank specializes in retail banking with the deployment of modern methods to serve all its customers.

Business Challenge

Al-Ahli Bank's administrators faced several challenges in handling all its user accounts from a central location. Its employees were scattered across various branches, with many of them always on the move. With them being mobile, deciding the exact account activity status for an employee over a period of time, was a difficult task for an administrator. Instances where a few employees had on-site assignments for unplanned lengths of time also prevailed. Accounts of such employees as well other unused accounts being left dormant, inflicted opportunities for other employees and malicious intruders to access them, subsequently compromising the Bank's network security.


Just about the best piece of security software that would put a smile on any security administrator.

Jacinto Godinho
Administrator, Al-Ahli Bank.


Jacinto Godinho, Administrator, Quality Assurance and IT Security Al-Ahli Bank proactively decided that he had to address all threats possible due inactive user accounts in his domain and was determined to eliminate the cause. For this he needed to ascertain users who are inactive for a considerable period of time and proactively disable them as and when deemed necessary. He was also aware that most disabled accounts will need reactivation and hence required a simple but efficient process. And these were challenges he had to overcome to meet his goals.


It is quite essential that complete privacy and security is attached to every employee's login account, and only valid accounts are prevalent. In order to ensure this, it becomes imperative that the administrator scans the Active Directory for inactive user accounts and disables or deletes them. An efficient mechanism to identify and report on inactive user accounts becomes important, as there is a chance that these accounts could turn out to be a source of threat when exposed inadvertently or otherwise. Al-Ahli bank was in need of a flexible security solution which extracts most relevant information on user accounts, easily accessible from anywhere in the domain and was reliable.

ADManager Plus Advantage

Jacinto Godinho: Administrator, Quality Assurance and IT Security on evaluating several other software narrowed down ADManager Plus - web based active directory management solution - which allowed him to access accounts from anywhere in the domain. He was able to scan the entire Active Directory for inactive users for specified number of days and view the results in the form of a comprehensive report on a friendly and manageable user interface. He had the provision to delegate roles to help desk technicians to delete, disable or enable user accounts with the help of these scanned reports. Also the ease of use to both disable inactive users and enable them by choosing specific users from the report as and when required, provided complete flexibility to him in managing his user accounts. ManageEngine ADManager Plus benefits were compulsive and it became the software of his choice.


ADManager Plus greatly helped reduce the problems associated with inactive user accounts. The software reduced the burden administrators faced, to access the Active Directory through error prone scripts. Today Al-Ahli bank enjoys complete security of logins of all its domain users and is secured from any malicious attacks on dormant accounts. The administrators are completely aware of all network resources available in their domains and are always in control of their Active Directory environment just with the click of a mouse. ADManager Plus was the right solution at the right time for Al-Ahli Bank. The Software not only met security and compliance requirements, but also brought a huge difference to the security of users who logged in to the domain.

ADManager Plus features used by Al-Ahli Bank:

Facilitate AD cleanup with ADManager Plus!

  • Locate and delete inactive/disabled/expired users & computers
  • Cleanup empty groups & disabled GPOs
  • Export reports in CSV, PDF, HTML, or XLS format
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Other features

Bulk User Management

Fire a shotgun-shell of AD User Management Tasks in a Single Shot. Also use csv files to manage users. Effect bulk changes in the Active Directory, including configuring Exchange attributes.

Active Directory Group Management

Manage your Active Directory Security Groups. Create, Delete and Modify Groups...all in a few clicks. Configure Exchange attributes of AD Groups and effect bulk group changes to your AD security groups.

Active Directory Logon Reports

Monitor logon activities of Active Directory users on your AD environment. Filter out Inactive Users. Reporting on hourly level. Generate reports for true last logon time & recently logged on users.

Active Directory Workflow

A mini Active Directory ticket-management and compliance toolkit right within ADManager Plus! Define a rigid yet flexible constitution for every task in your AD. Tighten the reins of your AD Security.

Active Directory Cleanup

Get rid of the inactive, obsolete and unwanted objects in your Active Directory to make it more secure and efficient...assisted by ADManager Plus's AD Cleanup capabilities.

Active Directory Automation

A complete automation of AD critical tasks such as user provisioning, inactive-user clean up etc. Also lets you sequence and execute follow-up tasks and blends with workflow to offer a brilliant controlled-automation.

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