Automating identity life cycle management: How GTE Financial streamlined HR-AD integration with ADManager Plus

About GTE Financial

Based in Florida, GTE Financial is one of the region's leading credit unions, serving thousands of members and employees across multiple branches. With a strong commitment to technology-driven efficiency, the IT team continually seeks ways to modernize operations and strengthen data integrity across systems.

Business challenges

Managing employee identities efficiently had long been a balancing act for the IT team. With Workday serving as the organization’s HR system of record and AD as the backbone for user access, keeping both systems synchronized was crucial yet increasingly difficult.

Inconsistent data entry in Workday led to mismatched records in AD. Department names appeared in multiple formats, job titles weren’t standardized, and employee attributes often didn't reflect real-time changes. These inconsistencies not only caused confusion in reporting and access assignments but also posed compliance and audit risks.

Routine identity tasks, such as creating new accounts, disabling the employees on leave, and deprovisioning users after termination, were entirely manual. Each request required coordination between HR and IT, leading to delays, errors, and extra workload. The IT team needed a way to standardize data across systems, automate repetitive identity operations, and ensure that access control aligned perfectly with HR updates.

The lack of automation also made it harder to enforce security best practices like timely deprovisioning and least-privilege access. With multiple systems depending on accurate identity data, the team wanted to eliminate manual dependency and ensure that every user life cycle event from creation to deletion was handled automatically, securely, and consistently.

Somogyi applauded ManageEngine's OnboardPro service for its efficiency and support. With the help of the implementation team, the solution was customized to fit Crystal Clinic's exact needs, ensuring a seamless transition. Today, ADManager Plus plays a crucial role in the hospital's infrastructure, helping it maintain control, boost productivity, and support continued growth.

The solution: ADManager Plus

To resolve its identity management challenges, GTE Financial turned to ManageEngine ADManager Plus, an integrated platform designed to simplify and automate AD management. The IT team set out to create a fully automated link between Workday, its HR system, and AD, ensuring that user life cycle events, such as onboarding, offboarding, and role changes, happened seamlessly and accurately.

Using ADManager Plus, the team built a process where data from Workday automatically translated into accurate and standardized user attributes within AD. Details like department, job title, and location were synchronized, while missing or inconsistent information was automatically corrected using the tool's customizable templates. The automation extended across key employee events, new hires were onboarded instantly, departing users were disabled promptly, and those on extended leave had their access managed automatically.

The implementation journey, however, was as much about learning as it was about automation. Robert McCall, senior systems engineer, credits the OnboardPro team for guiding the organization through every stage of the integration. He highlighted how Arun Pandian, the onboarding specialist, played a crucial role in simplifying what could have been an overwhelming process.

McCall added that the onboarding sessions were not just about setup but also about knowledge transfer. With Arun's help, McCall's team was able to overcome the early challenges of API configuration and data mapping, eventually building a smooth, end-to-end automation that worked exactly as intended.

By the end of the project, the organization had transformed its identity management framework from a manual, error-prone system into a fully automated, standardized, and reliable process. ADManager Plus not only streamlined account creation and updates but also helped align IT and HR operations, setting a strong foundation for future automation initiatives.

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Entra ID management. For more information about ADManager Plus, visit manageengine.com/products/ad-manager/.

OnboardPro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.