ServiceNow and Active Directory

You spend a good chunk of your day responding to requests in ServiceNow.
You also toggle between multiple consoles, write complex PowerShell scripts,
or use Microsoft's not-so-user-friendly native tools to manage your Active Directory.

Sound familiar?

The good news is that you no longer need to burn your day away; we've got a way to simplify your IT operations. Why strain when you can do all of your most common AD management actions right from within ServiceNow?

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3 steps to happy IT operations

When you're an IT admin, Active Directory and IT service management go hand-in-hand. What you really need is seamless integration between ServiceNow and Active Directory. And that's what the developers from our ADSolutions research labs have put their heads together to make. They've come up with a solution that is easy to use and absolutely free!

How it works

  1. Install the ADManager Plus add-on available on the ServiceNow store to start effortlessly managing AD users.
  2. Your end users can create requests for any of the AD management activities available through the Service Catalog.
  3. Technicians can view requests under the Incidents tab, then perform the required tasks through the Form Context menu.

What's in it for you

  1. User onboarding and offboarding

    User identity management

    Create users in Active Directory, Exchange, Office 365, Google Workspace, and Skype for Business (formerly Lync) from the ServiceNow console.

  2. End user password management

    Simplified password management

    Empower your help desk technicians with the ability to reset end users' passwords.

  3. Account enable, disable and unlock

    User account control

    Unlock locked out AD users and enable or disable user accounts when required.

  4. Group membership management

    Group membership management

    Alter group membership details by adding or removing user accounts from groups.

Integrate ServiceNow and ADManager Plus and power up your Active Directory management

Integrate to power up your Active Directory management

Follow our expert advice to learn how to start empowering your ServiceNow technicians to effectively cater to AD management service requests. Set up quickly, dashboard access for your end users. Forget your AD management woes.

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