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Sending SMS

This action can be used to send SMS (Short Message Service) to specific users in the event of the alarm. To create an SMS action, follow the steps given below:

  1. Select the New Action link from the top menu.
  2. Click Send SMS from the Actions menu in the left frame and specify the following details:
    • Any display name for the action.
    • There are 3 different modes of SMS - SMS gateway, Email, and Modem.
    • If you select the SMS gateway option, you must choose the configured SMS provider and enter the mobile number to which the message has to be sent. Ensure that you configure the SMS gateway beforehand to use this facility. For more information on sending SMS through an SMS gateway, refer to Admin - Configure SMS Gateway option.
    • In case of EMail, enter the from and to addresses.
    • In case of Modem (Available in Windows only), enter the mobile number to which the message has to be sent. You should have configured the SMS Server beforehand to use this facility. To know more about sending SMS through modem, refer Admin - Configure SMS Server
    • The message for the SMS.
  3. If you want to execute the action during specific time periods, enable the Execute Action based on Business Hours option and select the Business Hour during which the action has to be executed. The action can be configured such that it is executed during or outside the selected Business Hours. Use the drop-down menu to select your time window or click on 'Add New Business Hour' to create a new time window.
  4. Click Create Action to finish. This will list the SMS action name and its details along with the other actions configured.
  5. Click Add New for creating more SMS actions or Delete (on selecting the respective action's check box) to delete the action.

Also refer "Add complete Information to SMS" section under Admin > Action-Alarm-Settings.

After creating an SMS action, you can edit or execute that action. These two tasks can be performed from the "View Actions" page.

  • To edit the action, click the Edit [ ]icon.
  • You can also have a trial execution of the action. To do so, click the Execute [ ] icon of that action.
Note: The Message of the SMS action can be further enhanced by using Replaceable Tags