ManageEngine Applications Manager integrates with a web-based HelpDesk and Asset Management software, ManageEngine ServiceDesk Plus (SDP). If ServiceDesk Plus is installed in your network, you can automatically log trouble tickets for specific alarms from Applications Manager. So, besides the provision to email, SMS, and notification of alarms in other forms, the alarms can also be tracked by logging trouble tickets to ServiceDesk Plus. This helps in issue tracking.
Browse through any of the following topics to learn in detail about integrating with respective SDP products:
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development