# "File and Folder Operations" Configuration Failure - Access Denied

## Problem

You are trying to copy/move/rename/delete files or folders by applying the **"File and Folder Operation"** configuration on Users/Computers. However you get an error message - **"Configuration Failed"** in the configuration status having **"Access is Denied"** as the error details corresponding to the user/computer name for the respective configurations.

## Cause

Endpoint Central application will show this error if one or more of the following issues exist:

**Source File/Folder related Issues:**

1. The client (user/computer) does not have necessary permissions to access the Network Share where source file/folder is located.
2. File and Folder Operations is performed on a workgroup environment or between computers in different domains, but no credential has been specified while defining the configuration.
3. In case of Delete Operation, the source file/folder is being used by some other process.

**Destination Location related Issues:**

1. In case of User Configuration, the user may not have Write Permissions on the Destination Location.
2. The file/folder on the client machine is being used by some other process.

## Resolution

**Resolve Source File related issues:**

1. Ensure the network share storing the source file/folder has permissions to **Everyone** group. You can check this as follows:  
   **For Windows:**  
   Right Click Network Share folder > Select *Properties* option > Click *Security* tab > Check if *Everyone* group has *Read* permissions. Else select and apply.  

   **For Mac:**  
   Right Click Network Share folder > Select *Get Info* option > Click *Sharing and Permissions* tab > Check if *Everyone* group has *Read* permissions. Else select and apply.

2. If you are performing the file/folder operation on a workgroup setup or between computers in different domains, you should specify a user credential to access the source files while defining the configuration. The user credential that you specify should have necessary privileges to copy or move the files/folders. To modify the configuration, follow the steps below:

   1. Select the **Configurations** tab. This will list all the configurations that have been defined.
   2. Click the modify icon from the actions column pertaining to the File/Folder operation.
   3. Under the **Define Configuration** section, specify a valid user credential that has access to the source file within the **"Connect Network Share using Credentials"** and redeploy the configuration.

3. In case of Delete operation, ensure the file/folder is not being used by any other process. Reboot the client computer and try re-deploying the configuration. If the configuration still fails with the same error, then some process may be using the file/folder at system startup itself. In that case, remove the file/folder path from the start-up options. In Windows, the following steps will help you achieve this:

   Go to *Start* > *Run* > Type *msconfig* and click *OK* > Remove the file/folder path from the *Services/Startup* options of *System Configuration Utility Window*.

**Resolve Destination Location related issues:**

1. For User Configuration, ensure the user exercises Write Permissions on the Destination Location. You can check this as follows:  
   Right Click Destination folder > Select *Properties* option > Click *Security* tab > Check if the user has *Write* permissions. Else select and apply.

2. Ensure the file/folder is not being used by any other process. Reboot the client computer and try re-deploying the configuration. If the configuration still fails with the same error, then some process may be using the file/folder at system startup itself. In that case, remove the file/folder path from the start-up options. In Windows, the following steps will help you achieve this:

   Go to *Start* > *Run* > Type *msconfig* and click *OK* > Remove the file/folder path from the *Services/Startup* options of *System Configuration Utility Window*.

**Applies to:** User Configurations, Computer Configurations, Configuring Desktops, Configuration Collection  

**Keywords:** User Configuration settings, Computer Configuration settings, Windows Desktop Configuration, Configure File and Folder Permissions  

## Other KB articles

- [Agent Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#agent-installation)
- [Configurations](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)
- [Inventory Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#inventory-management)
- [Patch Management](https://www.manageengine.com/products/desktop-central/knowledge-base.html#patch-management)
- [Software Distribution](https://www.manageengine.com/products/desktop-central/knowledge-base.html#software-distribution)
- [Service Pack Installation](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-installation)
- [Desktop Sharing](https://www.manageengine.com/products/desktop-central/knowledge-base.html#remote-desktop-sharing)
- [Active Directory Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#active-directory-reports)
- [User Logon Reports](https://www.manageengine.com/products/desktop-central/knowledge-base.html#user-logon-reports)
- [Endpoint Central SP Upgrade](https://www.manageengine.com/products/desktop-central/knowledge-base.html#service-pack-upgrade)
- [Miscellaneous](https://www.manageengine.com/products/desktop-central/knowledge-base.html#miscellaneous)
- [» More](https://www.manageengine.com/products/desktop-central/knowledge-base.html#windows-configurations)