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'Password Self Service' by ManageEngine ADSelfService Plus assured Hampshire Collegiate School to handle their young wards with kid gloves

Business Needs

Password Self Service - 'Need of the Hour'. The helpdesks were overpowered with Account related calls from young wards; 'Being Who They Are', the pupils lethargically deal with their account and do not give a second thought to calling helpdesk. Hampshire Collegiate School's Administration needed to handle this situation with kid gloves.







“We were dealing with high numbers of Unlock Account & Password Reset calls, taking up too much helpdesk
time. We confidently chose ManageEngine ADSelfService Plus, for its simple deployment and efficient results,
immediately resulting in bare minimum account request calls. We are also proud of our commendable
software-support experience from ME ServiceDesk Plus, Enterprise Desktop Management Software.”

- Charles Crawford, Network Manager.


ADSelfService Plus from the ManageEngine stable was their first & last choice. Having been pleasantly surprised with the suppleness of the use interface, that empowered every pupil & staff alike, to password self service. Soon after ADSelfService Plus was put into effect, Account type requests were down by over half, easing the burden of the helpdesk.


Other than benefiting from the prerequisite requests:

  • Self password management portal for domain users.
  • Manage Account Unlock.

Hampshire Collegiate School also gets to gain from:

  • Update Personal information on AD.
  • Reduce critical password tickets.
  • Notify users via email of their soon-to-expire passwords.
  • Minimize Helpdesk time and workload.
  • Identity Verification by Secret Questions (Password Policy).
  • Generate User list and account status reports.
  • Address Identity Management Password Challenges using Self Service.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit

About ManageEngine

ManageEngine provides a suite of powerful Enterprise Management products, including network utilization, performance, security, helpdesk management, email archive management and real-time QoS management among others, aimed at making your business more effective and efficient. With a wide array of products that can be easily integrated, enterprise wide optimization is easily possible. Complementary products provide users with the ability to choose and incorporate features that they need a la' carte!

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