NetSource One is a total technology solution provider based in Saginaw, Michigan. Founded in 1999 with clients in the Great Lakes Bay Region, NetSource One now serves over 1,000 customers throughout Michigan and the surrounding states. Organizations in healthcare, finance, government, education, law, manufacturing, distribution, and a variety of other industries—along with a diverse group of small businesses—all count on NetSource One. The company now has more than 60 employees providing technical services for its customers as well as sales and administrative services for its staff.
NetSource
IT
USA
100+
Marc Lehto, senior systems engineer at NetSource One, and his team were struggling to handle all the password-related tickets coming their way. They found it especially challenging to reset the passwords of those employees who had field jobs and hardly ever connected to the office network. With limited support staff, Lehto couldn't afford to have his team's time eaten up by password requests. Lehto and his team decided to implement a solution that would free administrators from the password reset loop and enable end users to take care of their passwords even while away from the office network.
Once Lehto implemented ADSelfService Plus, an integrated Active Directory self-service password management and SSO solution, his team was able to drastically reduce the number of password-related service tickets. Originally, they were just looking for a self-service password reset solution but were pleased to find that ADSelfService Plus also supported self-account unlock.
Marc Lehto, Senior systems engineer at NetSource One
Since NetSource One has just 60 employees and ADSelfService Plus is free for 50 users, Lehto and his team are able to enjoy the benefits of the solution for a very low cost.
Marc Lehto, Senior systems engineer at NetSource One
Marc Lehto, Senior systems engineer at NetSource One
All this confirms that ADSelfService Plus hit the bullseye in solving NetSource One's password reset troubles.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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