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ADSelfService Plus Helps Wanstor Improve its Help Desk Productivity

About Wanstor

Wanstor is a trusted IT services company that supports UK organizations of all sizes and industries. They have offices in London and Manchester and service bases in Bristol, Birmingham, and Edinburgh. Established in 2002, Wanstor is a trusted IT services and solutions provider that helps transform IT environments with highly available, highly secure services designed to scale with ease. It provides valuable IT support, managed IT services, cloud solutions, data center and co-location services, data infrastructure, and business voice services, all delivered by well-qualified and highly knowledgeable people.

Company

Wanstor

Industry

IT

Location

UK

Employees

100+

Business challenges

Being an IT company, Wanstor is focused on making sure its help desk team is always up and running. Gerome Haughton, technical consultant at Wanstor, realized that his team's productivity was taking a hit because help desk staff were constantly responding to password-related tickets. This is when Haughton and his team decided to start shopping around for password self-service products before narrowing down on ADSelfService Plus.

The outcome

After a few months of using ADSelfService Plus, Wanstor's IT team was able to really see an impact in their help desk activity.

"ADSelfService Plus has helped with service delivery improvements. We get loads of positive customer reviews and it has improved our productivity. We really like ADSelfServicePlus. There's no negatives!"

Haughton, Technical consultant at Wanstor

"ADSelfService Plus gives users a chance to reset their own passwords and we can choose many settings. We like the support we receive, too."

Haughton, Technical consultant at Wanstor

"ADSelfService Plus is really good and it saves us a lot of time."

Haughton, Technical consultant at Wanstor

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.

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