What is advanced analytics?
As an MSP, it can be taxing to follow KPIs and examine your help desk stats accurately while you're handling multiple customer accounts. Advanced analytics allows you to drill down into data automatically, using tools and techniques that go way beyond conventional data analysis methods. Improve your customers' overall service desk experience by using advanced analytics to get clearer insights and make better predictions and decisions.
Why is analytics important?
You're always striving to drive your business towards success and growth. However, identifying significant service desk KPIs that can help you take stock of business operations is an additional task that your technicians just might not have time to do. Quick and easy access to KPIs, without complex database queries or manual reports, can help you proactively plan and carry out strategic initiatives.
ServiceDesk Plus MSP for advanced analytics.
ServiceDesk Plus MSP features comprehensive reports on your help desk's performance and activities, giving you important data on KPIs to help you stay ahead of your services. Our advanced analytics platform seamlessly integrates with ServiceDesk Plus MSP, taking these reports a step further. Integrate ServiceDesk Plus MSP with Analytics Plus to get a high-level view of your help desk and drill down into specifics without needing to write any complex database queries.