Email command

Allow your clients to help themselves and enhance team productivity.
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What is the email command functionality in ServiceDesk Plus MSP?

ServiceDesk Plus MSP makes life easier for you and your technicians by letting them work on your help desk, even when they don't have access to it. As an MSP handling multiple client accounts, your technicians can sometimes be on duty at remote clients' locations with no access to the help desk. In such cases, ServiceDesk Plus MSP comes to the rescue with its email command functionality. By sending an email to the address registered in the application, technicians can perform help desk actions and clients can log tickets, all without logging in to ServiceDesk Plus MSP.

Email commands & parsing


Send email commands. Enhance your IT productivity and team efficiency.

  • Convert emails into tickets automatically.
  • Set fields such as level, mode, priority, urgency, impact, category, group, technician, requester, request type, and more, using specific email commands.
  • Perform request operations such as editing tickets, assigning them to other technicians, and closing resolved tickets.