Why does the IT help desk need to be integrated with remote control?
Ever face a situation where you had to resolve an on-site issue, but that client's workstation was miles away from you? As an MSP with multiple sites depending on you for support, travelling long distances is simply not practical. With the remote control feature integrated with ServiceDesk Plus MSP, you can deliver IT services efficiently and banish the need to travel miles to your client.
Integrated remote control in ServiceDesk Plus MSP.
Coordinate IT services, troubleshoot incidents, or train technicians on the application using the quick-to-set up and easy-to-use ServiceDesk Plus MSP, which is crafted to fit your IT service delivery needs. You can work across the different sites of your client accounts, without travelling to their physical locations, thereby stepping up your IT productivity. You will bring down incident response times, boost resolution times, and save money, which will ultimately help you provide greater customer satisfaction and also improve your service desk's efficiency.